Front Office

GENIUS PARTNERS INDONESIA; Jakarta Selatan; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

GENIUS PARTNERS INDONESIA is seeking a receptionist to greet clients warmly, manage check-in/out, and oversee the clinic's premium image. You will coordinate schedules with doctors, handle bookings, respond to inquiries by phone, WhatsApp, or email, and maintain accurate client records.

A background in dermatology or beauty clinics is preferred, with strong communication and organizational skills. Weekend shifts may be required and English is a plus.

Qualifications

• Minimum 1–3 years of receptionist/front desk experience in dermatology or beauty clinics.
• Excellent communication and professional demeanor.
• Well-organized, detail-oriented, and able to multitask.
• Presentable appearance and strong customer service mindset.
• Proficient with computer systems and booking/CRM software.

Responsibilities

• Welcome clients warmly and professionally upon arrival.
• Manage client check-in and check-out processes efficiently.
• Handle appointment scheduling, rescheduling, and cancellations.
• Coordinate daily schedules with doctors, therapists, and consultants.
• Respond promptly to client inquiries via phone, WhatsApp, or email.
• Maintain accurate client records and update databases or CRM systems.
• Support administrative tasks such as payment processing, issuing invoices, and receipts.
• Ensure reception and waiting areas are tidy and aligned with the clinic’s premium image.
• Provide general assistance to clients, including beverages and guidance.
• Uphold professionalism, confidentiality, and customer service.
• Input transactions, invoices, and daily sales reports.

Skills

Warm communication

Interpersonal skills

Organizational skills

Multitasking

CRM proficiency

English proficiency

Tools

Booking software

CRM tools

Clinic software

Job description

Welcome clients warmly and professionally upon arrival, ensuring they feel comfortable and attended to.

Manage client check-in and check-out processes efficiently.

Handle appointment scheduling, rescheduling, and cancellations using the clinic’s booking system.

Coordinate daily schedules with doctors, therapists, and consultants to ensure smooth clinic operations.

Respond promptly to client inquiries via phone, WhatsApp, or email in a courteous and informative manner.

Maintain accurate client records and update databases or CRM systems as needed.

Support administrative tasks such as payment processing, issuing invoices, and managing receipts.

Ensure the reception and waiting areas are tidy, presentable, and aligned with the clinic’s premium image.

Provide general assistance to clients, including offering beverages and guiding them through clinic procedures.

Uphold a high standard of professionalism, confidentiality, and customer service at all times.

Input transactions, invoices, and daily sales reports.

Requirements:

Minimum 1–3 years of experience as a Receptionist, Front Desk Officer, or Frontliner in a dermatology, aesthetic, or beauty clinic.

Excellent communication and interpersonal skills, with a warm and professional demeanor.

Well-organized, detail-oriented, and able to multitask in a fast-paced environment.

Presentable appearance and strong customer service mindset.

Comfortable using computer systems, booking software, or CRM tools.

Willing to work on weekends or shifts according to clinic operational hours.

Proficiency in English is an advantage.