Spa Receptionist

PT CEMARA DEVA SANTE; Denpasar Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Asmara Spa in Sanur is seeking a professional Front Desk Admin to join our premium eco-friendly spa environment. You will welcome guests, manage bookings, coordinate schedules, and promote spa services.

The ideal candidate is Indonesian, with experience in customer-facing roles, tourism or hospitality, and strong sales skills. Training provided and opportunities to grow within the brand.

Join a supportive team culture in a premium spa brand with a focus on guest satisfaction.

Qualifications

• Indonesian citizenship
• Experience as Front Desk Admin or receptionist
• Experience in tourism or hospitality is highly preferred
• Sales or upselling ability
• Professional appearance and strong customer-service mindset

Responsibilities

• Welcome and settle guests upon arrival and ensure comfort before treatment
• Attend to walk-in enquiries with clear, friendly communication
• Manage bookings, cancellations, and rescheduling
• Respond to calls and messages promptly via phone, WhatsApp, and email
• Coordinate therapist schedules to maximize efficiency and guest satisfaction
• Handle sales administration including retail sales and daily transaction summaries
• Maintain accurate records of bookings, client details, payments and daily reports
• Promote and upsell spa services and packages

Skills

Customer service

Receptionist experience

Sales/upselling

Professional appearance

Communication skills

Tools

Booking software

Job description

Asmara Spa in Sanur is seeking a professional, friendly, and service-oriented Front Desk Admin to join our team. The role involves welcoming guests, managing bookings, coordinating schedules, and promoting spa services in a premium eco-friendly spa environment.

Key responsibilities

Welcome and settle guests upon arrival, ensuring they feel comfortable before their treatment

Attend to walk-in enquiries with clear, friendly communication

Manage bookings, cancellations, and rescheduling

Respond to calls and messages promptly via phone, WhatsApp, and email

Coordinate therapist schedules to maximize efficiency and guest satisfaction

Handle sales administration including retail sales, package purchases, and daily transaction summaries

Maintain accurate records of bookings, client details, payments, and daily reports

Promote and upsell spa services and packages

About you

Indonesian citizen

Proven experience as a Front Desk Admin, receptionist, or similar customer-facing role

Experience in tourism or hospitality is highly preferred

Sales or upselling ability

Professional appearance, positive attitude, and strong customer-service mindset

Supportive and friendly, family oriented work environment

Training provided

Opportunity to grow within a premium eco-friendly spa brand

About us

Asmara Spa is a premium spa brand located in Sanur.