Front Desk Officer

Country Network Hotel; Bandar; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Jora Malaysia is seeking a front desk professional to manage check-in/check-out, reservations, and guest inquiries. You will coordinate with housekeeping and maintenance to ensure rooms and facilities are clean and well maintained in line with company standards.

Strong customer service and computer skills are required to handle room registration, payments, and invoicing accurately while delivering a courteous guest experience.

Qualifications

• Provide courteous and friendly service at the front desk.
• Able to handle enquiries professionally and offer appropriate reservations.
• Basic computer knowledge for hotel software and accurate registration/invoicing.

Responsibilities

• Provide courteous and friendly service at the front desk to customers at all times.
• Handle enquiries professionally by recommending the right room, making reservations and providing information.
• Coordinate with housekeeping and maintenance to keep rooms and facilities clean and well maintained.

Skills

Customer service

Communication

Tools

Hotel software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department.

Key Duties / Responsibilities :

• Provide a courteous and friendly service at the front desk to customers at all times.
• Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information.
• Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards.
• Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing.
• Able to handle any complaints in respect to room rates, reservation, payments, condition of room and / facilities, etc.
• Diligently follow established work procedures to ensure high standards and flawless operations at all times.
• Ensure that all paper work, documents and records are filed and kept in the assigned area.
• Help to ensure a safe working environment by following all safety and security procedures and rules.
• Seek feedback from hotel guests and provide suggestions to Management to continually improve on the level of quality and service.
• To perform any other tasks/duties from time to time as assigned by the Management.