Front Desk & Guest Services Associate

Sikara Lombok Hotel; Lombok; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Sikara Lombok Hotel is seeking a friendly front desk receptionist to greet guests, handle check-in and check-out, manage room reservations, and answer phone calls and WhatsApp messages.

You will provide information about hotel facilities, services, and local attractions, coordinate with Housekeeping and other departments, process payments, maintain accurate guest records, and ensure the front desk area is clean and presentable.

Qualifications

• Good communication and customer service skills.
• Basic English communication skills.
• Friendly, helpful, and well-groomed appearance.
• Able to work in shifts, including weekends and public holidays.
• Responsible, honest, and detail-oriented.
• Previous experience in a hotel or hospitality role is an advantage.
• Able to work well in a team.

Responsibilities

• Welcome guests and provide friendly, professional service
• Handle guest check-in and check-out procedures
• Manage room reservations and guest requests
• Answer phone calls, WhatsApp messages, and guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Coordinate with Housekeeping and other departments to ensure guest satisfaction
• Handle guest complaints and assist in resolving issues professionally
• Process payments and maintain accurate guest records
• Ensure the front desk area is clean, organized, and presentable

Skills

Customer service

Communication

Basic English

Teamwork

Shift work

Attention to detail

POS systems

Tools

POS systems

Job description

Sikara Lombok Hotel is seeking a friendly front desk receptionist to greet guests, handle check-in and check-out, manage room reservations, and answer phone calls and WhatsApp messages.

You will provide information about hotel facilities, services, and local attractions, coordinate with Housekeeping and other departments, process payments, maintain accurate guest records, and ensure the front desk area is clean and presentable.