Front Desk Duty Manager - Guest Experience Leader

Accorhotel; Indonesia; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Duty Manager di Pullman Lombok Mandalika Beach Resort bertanggung jawab atas supervisi operasional Front Desk setiap hari, memastikan tamu menerima layanan terbaik dan kenyamanan selama menginap.

Posisi ini melibatkan briefing harian, mengelola tim, berkoordinasi dengan departemen lain, serta menjalankan proses audit malam. Kualifikasi mencakup diploma di pariwisata/manajemen perhotelan, minimal 3 tahun pengalaman, dan kemampuan bahasa Inggris yang baik.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Conduct daily briefings and ensure information is well received by team members.
• Manage and supervise staff to ensure highest quality service and department standards.
• Review, analyze and suggest improvement of workflow and standards at the Front Desk.
• Coordinate with other hotel departments as required regarding general administration and operations issues.
• Conduct Night Audit Process for hotel.

Skills

Leadership

Communication

Customer service

Teamwork

Multi-tasking

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Duty Manager di Pullman Lombok Mandalika Beach Resort bertanggung jawab atas supervisi operasional Front Desk setiap hari, memastikan tamu menerima layanan terbaik dan kenyamanan selama menginap.

Posisi ini melibatkan briefing harian, mengelola tim, berkoordinasi dengan departemen lain, serta menjalankan proses audit malam. Kualifikasi mencakup diploma di pariwisata/manajemen perhotelan, minimal 3 tahun pengalaman, dan kemampuan bahasa Inggris yang baik.