Front Desk Agent

MERCURE; Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Discounted Accor hotel rates

Academy learning programs

Job summary

Mercure Jakarta Sabang is seeking a guest-focused front desk agent to warmly welcome guests, assist with check-in/check-out, and provide information on facilities and local attractions.

You will manage bookings, handle VIP requests, upsell hotel services, and uphold brand standards while maintaining data privacy and a safe work environment.

Qualifications

• Service-focused personality is essential and previous experience in a guest-facing position is required.
• Bachelor’s Degree preferred; High School Diploma or equivalent required.
• Prior experience working with Rhapsody Realta or a related system.
• Written, verbal, and comprehensive fluency in English; additional languages are an asset.
• Accurate and efficient cash handling skills.
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations.
• Ability to multitask and work in a fast-paced environment with high attention to detail.
• Ability to prioritize competing tasks and strong organizational skills.
• Ability to work independently as well as in a team.
• Ability to present and communicate professionally and articulately.
• Highly responsible and reliable.
• Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
• Maintain positive and productive working relationships with other employees and departments.

Responsibilities

• Welcome, greet and address guest inquiries and resolve issues promptly, ensuring customer satisfaction.
• Operate booking and reservation systems; input guest data and transactions; prepare occupancy and cash reports.
• Create a personalized experience for each guest by their preferences and special requests; handle VIP guests.
• Represent the hotel's brand image professionally and ensure compliance with policies and data privacy.
• Take initiative to add a personalized experience.
• Consistently offer friendly, professional, and proactive guest service.
• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Proudly promote hotel facilities and up-selling opportunities.
• Promote loyalty programs Accor Live Limitless and Accor Plus to drive revenues.
• Follow departmental policies, procedures, and service standards.
• Maintain a safe working environment and follow safety policies.

Skills

Guest-facing experience

Customer service oriented

Fluent English

Cash handling

Multitasking

Teamwork

Attention to detail

Education

Bachelor’s Degree preferred

High School Diploma or equivalent

Tools

Rhapsody Realta

Job description

Company Description

Mercure Jakarta Sabang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes walking distance to the National Monument (Monas), US Embassy and Gambir train station. 45 minutes' drive from the international airport. Ideal for both business and leisure travelers with free WIFI connectivity. Feel the intimate hotel atmosphere and quiet stay

Located in the prime location nearby Wahid Hasyim and Medan Merdeka Square. Mercure Jakarta Sabang is also just a short stroll away from Gambir Railway station, around 10 minutes away. Get the chance to visit the iconic National Monument & National Museum as well as the Old Town Batavia. Grand Indonesia Shopping Town, Plaza Indonesia and Sarinah department store are easily reached by walking or driving, perfect for shopping gate-away with a wide range of shops, restaurants and lounges.

Feel welcome at Jakarta, with its rich local culture and history. Visit and explore the iconic Jakarta National Monument and National Museum. Enjoy a distinct shopping experience at the nearby Grand Indonesia Shopping Town and Plaza Indonesia.

Job Description

What you will be doing:

• Guest Interaction: Welcome, greet and address guest inquiries and resolve issues promptly, ensuring customer satisfaction. Provide information regarding hotel facilities, services, and local attractions. Assist in the check-in and check-out process. Ensure all necessary documentation and payments are properly processed.

• System and Data Management: Operate booking and reservation systems. Ensure accurate input of guest data and transactions. Prepare reports as required (e.g., occupancy, cash register reports).

• Personalized Service: Create a personalized experience for each guest by their preferences and special requests. Handle VIP guests and ensure that their specific needs are met to ensure a high level of customer satisfaction.

• Brand Representation: Represent the hotel’s brand image in a positive and professional manner at all times. Ensure compliance with company policies and procedures, especially regarding guest interactions and data privacy.

• Take initiative to add a personalized experience
• Consistently offering friendly, professional, and proactive guest service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards
• Maintaining a safe working environment and following all safety policies and procedures

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous experience working in a guest-facing position is required
• Bachelor’s Degree preferred. High School Diploma or equivalent required
• Prior experience working with Rhapsody Realta or a related system
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Accurate and efficient cash handling skills
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
• Ability to prioritize competing tasks, and strong organizational skills
• Ability to work independently as well as cohesively and part of a team
• Ability to present and communicate professionally and articulately
• Highly responsible and reliable
• Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
• Maintain positive and productive working relationships with other employees and departments.

Additional Information

What’s in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back and make a difference through our Corporate Social Responsibility activities and local community based philanthropy.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.