Front Desk Agent

Remarc Property Group; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

RemMan Property Management — Zen Luxury Complex in Bali invites a warm, polished Front Desk Agent to welcome guests and residents. This on-site role focuses on delivering exceptional service with a smile.

You will handle check-in/out, coordinate with housekeeping and operations, and maintain accurate records while offering local recommendations and concierge support.

The ideal candidate is fluent in English, customer-service oriented, and able to work shifts including weekends and holidays.

Qualifications

• Fluent in English—spoken and written (mandatory).
• Strong interpersonal and communication skills.
• Experience in front desk, receptionist, or guest relations role preferred.
• Proficient in basic computer operation; familiarity with PMS or reservation systems is a plus.
• Able to work in shifts including weekends and public holidays.
• Honest, professional, and service-oriented attitude.

Responsibilities

• Welcome guests and residents in a professional, friendly manner.
• Handle check-in, check-out, and room assignment processes.
• Manage front desk operations including calls, emails, and walk-ins.
• Coordinate with housekeeping, butler, and operations teams for seamless guest experience.
• Maintain guest information, reservations, and daily reports.
• Assist guests with local recommendations, transportation, and concierge services.
• Ensure the reception area is neat, organized, and presentable.

Skills

English fluency

Interpersonal skills

Customer service

Front desk experience

Computer skills

Shift work

Tools

Property management systems

Reservation systems

Job description

Zen Luxury Complex is a premium luxury mixed-use complex located in Cemagi, Bali — just 300 meters from the ocean, minutes from Canggu and Tanah Lot. Developed by Remarc Property Group and professionally managed by RemMan Property Management, the complex features fully furnished apartments and villas, rooftop infinity pool, spa, gym, steakhouse, co-working space, cinema, and concierge services. We deliver world-class hospitality and lifestyle experiences to international residents and guests.

Job Title

Front Desk Agent: Receptionist / Front Desk / Guest Relation Officer

Company

RemMan Property Management — Zen Luxury Complex

Location

Cemagi, Mengwi, Badung, Bali

Employment Type

Full-time | On-site

About the Role

As the face of Zen Luxury Complex, our front office team creates the first and lasting impression for every guest and resident. We are looking for warm, polished, and professional individuals who can deliver exceptional service with a genuine smile.

Responsibilities

• Welcome guests and residents with a professional, friendly, and warm manner
• Handle check-in, check-out, and room assignment processes efficiently
• Manage front desk operations including phone calls, emails, and walk-in inquiries
• Coordinate with housekeeping, butler, and operations teams for seamless guest experience
• Maintain accurate records of guest information, reservations, and daily reports
• Assist guests with local recommendations, transportation, and concierge services
• Ensure the reception area is always neat, organized, and presentable

Requirements

• Well-groomed, presentable, and attractive.
• Fluent in English — spoken and written (mandatory)
• Friendly, confident, and excellent interpersonal and communication skills
• Experience in front desk, receptionist, or guest relations role preferred
• Proficient in basic computer operation; familiarity with property management or reservation systems is a plus
• Able to work in shifts including weekends and public holidays
• Honest, professional, and service-oriented attitude