Food & Beverage Greeter

Accorhotel; Indonesia; On-site; IDR 44,640,000 - 62,496,000; Full time

Job summary

Accorhotel mengundang kandidat untuk posisi Food & Beverage Greeter di Mercure Jakarta Gatot Subroto. Anda akan menyambut tamu, mengantar ke meja, mengelola reservasi, memberikan informasi menu, dan bekerja sama dengan tim layanan untuk membangun pengalaman makan yang hangat dan lancar.

Kandidat diharapkan ramah, rapi, memiliki komunikasi yang baik, serta mampu menangani permintaan tamu dengan sopan. Pengalaman di layanan restoran adalah nilai tambah, dengan peluang untuk berkembang dalam

Qualifications

• Standar kebersihan dan penampilan terjaga.
• Mampu mengelola reservasi dan daftar tunggu.
• Menyediakan informasi mengenai menu, jam operasional, dan fasilitas.

Responsibilities

• Sambut tamu dengan ramah dan profesional saat kedatangan.
• Mantapkan kesan pertama yang positif melalui penampilan dan bahasa tubuh.
• Konfirmasi reservasi dan bantu tamu memilih tempat duduk sesuai prosedur.
• Antarkan tamu ke meja dan sajikan menu secara profesional.
• Kelola tamu walk-in dan daftar tunggu saat sibuk.
• Berikan informasi tentang konsep restoran, menu, promosi, jam operasional, dan fasilitas.
• Tanggapi permintaan tamu dengan sopan dan catat kebutuhan khusus.
• Koordinasikan dengan Waiters, Supervisor, dan Departemen lain untuk kelancaran alur tamu.

Skills

Hospitality

Customer service

Communication

Greeting guests

Job description

Food & Beverage Greeter

Perusahaan : Accorhotel Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Food & Beverage Greeter

Company Description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

The F&B Greeter is responsible for creating a warm and welcoming first impression for guests upon arrival at the restaurant or food and beverage outlet. The position assists with greeting and seating guests, managing reservations, providing information, and coordinating with the service team to ensure a smooth and pleasant dining experience.

Key Responsibilities

• Welcome and greet all guests in a warm, friendly, and professional manner upon arrival.

• Create a positive first impression by maintaining excellent grooming, body language, and hospitality standards.

• Confirm reservations and assist guests with seating arrangements according to outlet procedures.

• Escort guests to their tables and present menus in a professional manner.

• Manage walk-in guests and maintain an accurate waiting list during busy periods.

• Provide guests with information about restaurant concepts, menus, promotions, operating hours, and facilities.

• Handle guest requests, preferences, special occasions, and seating requirements whenever possible.

• Coordinate closely with Waiters, Supervisors, Restaurant Managers, and other departments to ensure smooth guest flow.

• Communicate VIP guests, regular guests, special requests, and important guest information to the service team.

• Monitor table availability and coordinate seating to ensure efficient use of restaurant capacity.

• Answer telephone calls, respond to basic inquiries, and assist with reservation requests professionally.

• Maintain accurate reservation records and update table status as required.

• Assist guests with special needs and provide appropriate support when required.

• Monitor the entrance and reception area to ensure it remains clean, organized, and presentable.

• Assist with menu presentation, table arrangements, and other front-of-house preparations as required.

• Handle guest feedback and complaints politely and refer issues to the appropriate supervisor or manager when necessary.

• Promote a professional and welcoming atmosphere throughout the outlet.

• Follow hotel and restaurant policies, Standard Operating Procedures (SOPs), grooming standards, and service standards.

• Maintain confidentiality of guest information and handle guest details responsibly.

• Assist the F&B team with other operational duties during busy periods or as assigned by management.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.