Floor Captain

Kilo Kitchen; Kuta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Kilo Kitchen Bali is seeking an experienced restaurant leader to oversee guest service during busy periods, ensuring consistency with SOPs and high standards. You will coach junior staff, coordinate floor operations, manage schedules, and uphold cleanliness; experience with POS systems and cash handling is essential.

Fluent English required; knowledge of wine and cocktails a plus. This role offers a dynamic, high-volume environment and the opportunity to contribute to the Kilo Collective

Qualifications

• Minimum 4–5 years of restaurant experience
• Previous leadership roles (Captain, Supervisor, Senior Waiter/Waitress)
• Strong food & beverage knowledge
• Fluent English with confident communication
• Familiar with POS/cashier systems; Raptor experience preferred
• Cashier closing and daily reconciliation experience
• Experience preparing and managing staff schedules and floor allocations
• Experience with floor inventory, stock control, and daily checks
• Able to conduct pre-service briefings and coordinate the floor during busy service
• Strong understanding of sequence of service and restaurant SOPs
• Ability to handle guest complaints and service recovery professionally
• Good knowledge of menu ingredients, dietary requirements and allergens
• Basic understanding of wine, cocktails and spirits
• Strong upselling and suggestive-selling skills
• Able to supervise, coach and support junior service staff
• Good understanding of opening and closing procedures
• Strong attention to cleanliness, presentation and restaurant standards
• Confident, organized and able to remain calm during high-volume service
• Strong sense of leadership, responsibility and hospitality

Responsibilities

• Oversee guest service during busy periods to maintain SOPs and high standards
• Coach and supervise junior service staff and coordinate floor operations
• Manage staff schedules and floor allocations
• Handle cashier closing and daily reconciliation
• Monitor floor inventory and stock control during service
• Conduct pre-service briefings and coordinate floor during peak times
• Assist with opening and closing procedures and cleanliness standards
• Address guest complaints professionally and perform service recovery
• Maintain knowledge of menu ingredients, allergens, and beverage offerings

Skills

Restaurant experience

Leadership

F&B knowledge

Fluent English

POS systems

Cashier reconciliation

Staff scheduling

Inventory control

Service coordination

SOPs

Guest complaints handling

Menu knowledge

Upselling

Coaching staff

Opening/closing procedures

Cleanliness standards

Hospitality

Tools

Raptor

POS systems

Job description

* Minimum 4–5 years of restaurant experience, preferably within established casual or premium dining restaurants

* Previous experience as Captain, Supervisor, Senior Waiter/Waitress, or similar leadership position

* Strong food & beverage knowledge

* Fluent English is a must, with confident communication skills

* Familiar with POS/cashier systems; experience with Raptor is preferred

* Comfortable handling cashier closing and daily reconciliation

* Familiar with preparing and managing staff schedules and floor allocations

* Experience with floor inventory, stock control and daily operational checks

* Able to conduct pre-service briefings and coordinate the floor during busy service

* Strong understanding of sequence of service and restaurant SOPs

* Able to handle guest complaints and service recovery professionally

* Good knowledge of menu ingredients, dietary requirements and allergens

* Basic understanding of wine, cocktails and spirits

* Strong upselling and suggestive-selling skills

* Able to supervise, coach and support junior service staff

* Good understanding of opening and closing procedures

* Strong attention to cleanliness, presentation and restaurant standards

* Confident, organized and able to remain calm during high-volume service

* Strong sense of leadership, responsibility and hospitality

Kilo Kitchen has been contributing to the vibrancy of the culinary scene in Singapore, being the launch pad for other concepts under the Kilo Collective umbrella—Kilo Lounge, Camp Kilo Charcoal Club, Kilo Bali, Kilo Jakarta and Grain Traders. Our main focus is set towards rethinking experiences through concepts that feed not only the stomach but also the mind and the soul.

Kilo Kitchen has been contributing to the vibrancy of the culinary scene in Singapore, being the launch pad for other concepts under the Kilo Collective umbrella—Kilo Lounge, Camp Kilo Charcoal Club, Kilo Bali, Kilo Jakarta and Grain Traders. Our main focus is set towards rethinking experiences through concepts that feed not only the stomach but also the mind and the soul.