Flight Operations Specialist/Airline Representative（Mandarin Speaker）

JUNEYAO AIRLINES CO, LTD.,; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Juneyao Airlines' Jakarta station seeks a Ground Operations Supervisor to oversee inbound and outbound flight ground services, ensuring safety standards and coordinating with airport authorities and ground handlers for smooth operations.

You will support the Station Manager, implement the Safety Management System (SMS), lead risk assessments, manage complaints, and update manuals and training to uphold service quality and brand integrity.

Qualifications

• Experience in airport ground service support or operations control preferred.
• Strong communication, coordination skills and safety awareness.
• Ability to adapt to airport environment and work under pressure.

Responsibilities

• Supervise ground service handling agents to ensure standardized procedures.
• Monitor flight ground support activities for on-time performance.
• Coordinate with airport and ground service entities for smooth operations.
• Support SMS implementation and risk management activities.
• Organize safety inspections and risk control measures.
• Improve dangerous goods management and safety oversight.
• Update manuals and deliver safety/service training.
• Handle passenger complaints per procedures and implement corrective actions.
• Perform other duties as assigned by the Jakarta office.

Skills

Ground handling coordination

Safety awareness

Communication skills

People supervision

Job description

The role is responsible for ground operational support, safety management and coordination for inbound and outbound flights at Jakarta, as well as assisting the local office in on-site service quality supervision, to ensure safe, regular and orderly flight operations. The incumbent shall conduct on-site operational support for Juneyao Airlines' inbound and outbound flights at Jakarta, coordinate with airport and ground service entities, and supervise service quality, to guarantee safe, orderly and efficient flight operations. As a key liaison between the Jakarta office, the airport, ground handling agents and other support units, this position undertakes on-site flight coordination, operational information transmission and irregular flight handling, and assists the office in airport service support and operational management.

Assist the Station Manager in supervising ground service handling agents, monitoring their performance of flight ground support activities to ensure standardized and orderly ground service procedures, and safeguarding passenger safety and on-time flight performance.

In accordance with company operational manuals and emergency response plans, cooperate with the airport and relevant support units to properly handle irregular flight events, conduct root-cause analysis and drive corrective and improvement measures for irregular flights.

Assist the Station Manager in implementing the requirements of the company's SMS (Safety Management System). Organize risk identification, assessment and continuous safety inspections in compliance with the company's Risk Management Measures, monitor the safety operation status of the local office, and implement risk control measures.

Support the department in improving dangerous goods management, and exercise safety oversight over ground service handling agents.

Update company documents and operational manuals for ground handling agents in line with the department's safety, quality and service requirements, and assist in delivering safety and service-related training.

Handle passenger complaints at the station in a timely, effective and proper manner following the department's complaint management procedures. Implement corrective actions for valid complaints to continuously improve service quality and protect the company's brand image.

Perform other duties assigned by the Jakarta office.

Experience in airport ground service support, operations control or related roles is preferred./

Good communication and coordination skills, strong sense of responsibility and safety awareness./

Able to adapt to airport working environment and pace, and work under pressure.