Fleet Operations Leader: Driver & Vehicle Management

TIKTOK PTE LTD (TIKTOK); Jakarta Utara; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

TikTok Shop GTL Logistics seeks a Fleet Manager for Indonesia to oversee a self-managed driver workforce across Jabodetabek and Java, ensuring attendance, readiness, and safety. You will lead onboarding, coaching, and KPI reviews while addressing issues and maintaining driver records.

Responsibilities include vehicle status monitoring, policy enforcement, cross-functional coordination, and building a high-performing Fleet Management team to support expansion.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Proven experience in Middle Mile delivery operations, with a minimum of 3 years in a supervisory role.
• Proven project experience in driver management and behavioural management.
• Strong understanding of logistics principles and first mile & last-mile delivery processes.

Responsibilities

• Manage attendance, scheduling, and daily readiness for GTL's self-owned driver workforce across Jabodetabek and Java.
• Deliver onboarding training and ongoing coaching for drivers to build discipline, safety awareness, and service quality.
• Monitor driver KPI performance and run daily, weekly, and monthly performance reviews, escalating gaps to the relevant owner.
• Investigate driver-related operational issues — SOP violations, absenteeism, incidents — and drive corrective/preventive actions through to closure.
• Maintain accurate driver records, administer warning letters (Surat Peringatan) with HR, and coordinate BPJS, insurance, and other driver administration.
• Own day-to-day vehicle status monitoring and inspection scheduling for the self-operated fleet, escalating maintenance needs to rental vendors.
• Execute against fleet and driver policy — safety standards, cost model, maintenance standards — set by the Linehaul Solutions team, escalating gaps or conflicts back to them.
• Coordinate with Operations, HSE, HR, and Recruitment to support fleet readiness and operational expansion.
• Run workplace safety improvement programs in partnership with relevant stakeholders.
• Build and lead the Fleet Management team (Supervisors and Operators), clarifying ownership, handoffs, and escalation paths for driver and vehicle-related issues.

Skills

Leadership

Communication

Team management

Driver management

Problem-solving

Education

Bachelor's degree in Business Administration, Logistics, or related field

Job description

TikTok Shop GTL Logistics seeks a Fleet Manager for Indonesia to oversee a self-managed driver workforce across Jabodetabek and Java, ensuring attendance, readiness, and safety. You will lead onboarding, coaching, and KPI reviews while addressing issues and maintaining driver records.

Responsibilities include vehicle status monitoring, policy enforcement, cross-functional coordination, and building a high-performing Fleet Management team to support expansion.