TikTok Shop - GTL Logistics -Operations Manager - Indonesia

TikTok Inc.; Jakarta Utara; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

TikTok Inc. is seeking a Delivery Operations Supervisor for Jabodetabek (Jakarta area) to oversee end-to-end hub activities, including first mile and last mile. You will manage manpower costs, courier supply, and COD reconciliations while coaching supervisors to uphold safety and performance standards.

The role requires leadership, data-driven decision making, and the ability to align operations with company strategy in a fast-paced environment.

Qualifications

• Bachelor's degree required in Business Administration, Logistics, or related field.
• Minimum 3 years in a supervisory role within first mile and last-mile delivery operations.
• Proficiency in Microsoft Office and logistics management software.

Responsibilities

• Oversee end-to-end hub operations daily in Jabodetabek (First mile & Last Mile).
• Maintain and control manpower cost, courier supply, and COD reconciliation.
• Provide coaching to Supervisors and Hub Leads to ensure safety and best practices.
• Achieve KPIs related to service, cost, productivity, quality, and customer satisfaction.
• Collaborate with cross-functional teams to streamline processes and enhance efficiency.
• Ensure direction of strategy is consistent.

Skills

Delivery operations

First mile & Last mile

MS Office

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

Microsoft Office

Job description

Responsibilities

About The team

Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.

Job Responsibilities:

• Overseas and supervise end to end processes daily hub operations in Jabodetabek area (First mile & Last Mile operations)
• Maintain and control Manpower cost, courier supply and also COD process in accurate reconciliation of settlement courier
• Provide coaching and support to Spv, and Hub Lead to ensure compliance with safety regulations and best practices.
• Achieve all KPI related with service to customer, cost, productivity, quality, & customer satisfaction
• Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.
• Ensure the direction of strategy is consistent.

Qualifications

Qualifications

Minimum Qualifications:

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Proven experience in first mile & last-mile delivery operations, with a minimum of [3] years in a supervisory role.
• Proficiency in Microsoft Office and logistics management software.
• Strong understanding of logistics principles and first mile & last-mile delivery processes.
• Ready to be placed in Sumatera / Jabodetabek / East Java

Preferred Qualifications:

• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Flexibility to work in a fast-paced and dynamic environment.
• Good communication and attitude