Senior FSI Client Manager

NTT DATA, Inc.; Jakarta Pusat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

NTT DATA in Jakarta seeks a Senior Client Manager to manage and grow client relationships. You will own assigned accounts, drive land, expansion, and renewals across our solutions, and ensure client success throughout the lifecycle.

You will collaborate with vendors and partners, use our sales tools, manage pipelines and forecasts, and develop governance policies to manage risk and financial compliance.

Qualifications

• Advanced experience in global partner management and sales across IT services.
• Experience in IT or professional services focusing on business development and sales.
• Strong sales acumen with planning and use of data/tools.
• Knowledge of offerings, client applications, use cases and market trends.
• Ability to link high-value services to client needs and outcomes.

Responsibilities

• Manage and grow relationships with clients and assigned accounts.
• Drive land, expansion, and renewals across our solutions.
• Own accounts and ensure client satisfaction throughout lifecycle.
• Collaborate with vendors and partners to achieve results.
• Manage pipelines, opportunities, forecasts, and governance policies.

Skills

Global partner management

Sales environments

Customer service

IT or professional services sales

Business acumen in sales

Knowledge of offerings and market

Opportunity identification and closing

Client engagement and relationship mgm

Salesforce.com experience

Education

Bachelor's degree or equivalent in business or sales

Tools

Salesforce.com

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships. Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor’s degree or equivalent in business or a sales-related field.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

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