Senior FSI Client Manager

NTT Limited; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

NTT DATA is seeking a Senior Client Manager to lead relationships with key clients in Indonesia. You will own accounts, drive land, expansion and renewals, and work with vendors and partners to deliver value.

You will manage opportunities, pipelines and forecasts using our sales tools and maintain strong governance and compliance within your area of specialization. Bachelor’s degree required and experience in IT or professional services is preferred.

Qualifications

• Advanced experience in managing global partner relationships and driving sales growth.
• Experience in IT or professional services with emphasis on business development and sales.
• Strong business acumen in sales, planning and using data/tools to win.
• Familiarity with offerings, client applications, use cases, and market trends.

Responsibilities

• Manage and grow client relationships across assigned accounts from discovery to renewals.
• Own account governance, opportunities, pipelines, forecasts and revenue growth.
• Be the primary contact, ensuring open communication and trusted partnerships.
• Identify client needs and demonstrate value through our solutions to drive demand.
• Coordinate internal/external resources to close sales opportunities and ensure compliance.

Skills

Global partner management

Sales environments

Customer service

Business development

Sales planning

Leveraging tools and DATA

Product/service knowledge

Opportunity identification

Stakeholder coordination

Client engagement

Salesforce.com experience

Education

Bachelor's degree or equivalent in business or sales-related field

Tools

Salesforce.com

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for.

Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts.

As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.

A bachelor’s degree or equivalent in business or a sales-related field.

Workplace type:

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.