Field Support Engineer

DXC Technology Malaysia Sdn Bhd.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT services firm in Indonesia is seeking an experienced IT Support professional. You will ensure exceptional customer service, troubleshooting various systems, and coordinating with third-party suppliers. The ideal candidate has a diploma in IT or a related field and at least two years of experience in end-user support, particularly with Microsoft Operating Systems. The role requires multitasking in a fast-paced environment and engaging with customers professionally.

Qualifications

• Minimum of two years’ experience in end-user support.
• Strong support knowledge of Microsoft Operating Systems.
• Basic knowledge of network topologies and VPN.

Responsibilities

• Maintain first-class level of customer service and address problems promptly.
• Install, upgrade, and troubleshoot Windows OS and applications.
• Perform smart hands and eyes for Infrastructure support.
• Provide remote support across the region.

Skills

Customer service

Microsoft Operating Systems

MS Windows OS support

IT Infrastructure knowledge

Interpersonal skills

Multitasking

Education

Diploma or Degree in IT/IS discipline

Job description

DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission‑critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Responsibilities

• Maintain a first‑class level of customer service, ensuring all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and applications such as Microsoft Office, Adobe and other authorized desktop applications (including lab workstations).
• Perform smart hands and eyes for Infrastructure such as Servers, Storage, Tape Media, Network & Voice, Cabling, etc.
• Provide remote support (L2) across the region.
• Coordinate regionally with third‑party suppliers.
• Travel to neighboring cities as required.
• Support printers, computer hardware and other authorized peripheral equipment.
• Perform hardware break‑fix tasks on computers, laptops, printers and other peripheral equipment.
• Conduct general preventative maintenance on computers, laptops, printers and other equipment.
• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, including builds, application installations, user migration and hardware installations.
• Maintain IT assets and keep proper documentation.
• Coordinate with vendors for external support and repair.
• Actively monitor the ticket queue, ensuring accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation and data integrity of all incidents and requests in ticketing tools.

Requirements

• Diploma or Degree in IT/IS discipline or equivalent.
• At least two years’ experience in end‑user support.
• Strong support knowledge of Microsoft Operating Systems.
• Proficient support knowledge in MS Windows OS and Office suite.
• Basic knowledge of IT Infrastructure (network topologies, VPN, servers, etc.) sufficient to isolate end‑user problems.
• Exceptional customer focus with excellent interpersonal and telephony skills.
• Process‑oriented and able to perform in a fast‑moving, demanding environment.
• Multitasking ability.
• Team player who is self‑motivated, self‑disciplined and takes initiative.