Field Service Technician: Elevate Equipment Care

Trakindo; Palembang; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

Trakindo in Palembang, Indonesia, is seeking a capable service technician with a background in electrical, heavy equipment, or mechanical studies. The role emphasizes safety, process discipline, and accurate documentation for field service tasks.

You will guide junior staff, perform mechanical and technical analyses, manage parts and tools, and ensure compliance with corporate procedures while delivering reliable service to customers onsite in Palembang.

Qualifications

• Minimum SMK in Electrical/ Heavy Equipment/ Mechanical/ Technical major.
• Experience requirement not specified in the posting.

Responsibilities

• Guide lower-level staff as part of development.
• Complete, verify, and submit service administration and technical documents according to manuals and procedures to ensure accurate records.
• Perform contamination control and safety activities for technical job processes to ensure safe, compliant service execution.
• Identify waste and participate in continuous improvement to improve safety, quality, and efficiency.
• Execute mechanical job processes (DA, RI, PM, Recondition, and Technical Analysis 1) according to manuals and procedures for consistent service quality.
• Implement corporate standard procedures and best practices to maintain service execution and compliance.
• Provide technical explanations to customers under guidance to clarify issues and solutions.
• Ensure service activities meet targets and customer requirements for quality results.
• Process parts requests and returns following manuals to ensure proper handover to customers.
• Ensure tools and equipment are used properly and kept in good condition.
• Define service requirements (revenue, warranty or guarantee) to meet customer needs.

Education

SMK in Electrical/ Heavy Equipment/ Mechanical/ Technical

Job description

Trakindo in Palembang, Indonesia, is seeking a capable service technician with a background in electrical, heavy equipment, or mechanical studies. The role emphasizes safety, process discipline, and accurate documentation for field service tasks.

You will guide junior staff, perform mechanical and technical analyses, manage parts and tools, and ensure compliance with corporate procedures while delivering reliable service to customers onsite in Palembang.