Field Technician – Safety, Service & Repair Expert

Trakindo; Makassar; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Trakindo is seeking a skilled service technician with a background in electrical or mechanical technical fields in Makassar. The role involves guiding junior staff, completing service documents, ensuring safety and process compliance, and executing mechanical processes per standard manuals to deliver high-quality service.

The position emphasizes continuous improvement, clear explanations to customers, timely service delivery, and proper use of tools and parts.

Qualifications

• SMK in Electrical/ Heavy Equipment/ Mechanical/ Technical major.

Responsibilities

• Guide lower level staff as part of development.
• Complete, verify, and submit service administration and technical documents per manuals and procedures to ensure accurate records and proper service processing.
• Perform contamination control and safety activities for technical or technology job processes to ensure safe, clean, and compliant service execution.
• Identify waste and participate in continuous improvement to improve safety, quality, and efficiency.
• Execute mechanical job processes (DA, RI, PM, Reconditioning, and Technical Analysis 1) per manuals and procedures to ensure accurate, consistent service quality.
• Ensure implementation of corporate standard procedures and best practices to maintain consistent service execution and operational compliance.
• Provide technical explanations to customers regarding problem solving under guidance to clarify issues and solutions.
• Ensure Service activity in quick respond, meet target completion and customer requirements to maintain satisfactory quality of technical/ technology job processes and results.
• Process parts requests and returns for technical or technology job processes following manuals and procedures and ensuring parts are in good condition when handover to customers to support accurate service processing and reliable
• Ensure tools and equipment utilization for technical or technology job processes in accordance with manuals and procedures, and ensure tools and equipment are in good condition to support safe, accurate, and efficient technical execution.
• Define services requirement (revenue, warranty or guarantee) related customer request to meet with customer needs and request.

Education

SMK in Electrical / Heavy Equipment / Mechanical / Technical major

Job description

Trakindo is seeking a skilled service technician with a background in electrical or mechanical technical fields in Makassar. The role involves guiding junior staff, completing service documents, ensuring safety and process compliance, and executing mechanical processes per standard manuals to deliver high-quality service.

The position emphasizes continuous improvement, clear explanations to customers, timely service delivery, and proper use of tools and parts.