Field Service Engineer

GE HealthCare; Indonesia; Hybrid; IDR 180,000,000 - 320,000,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer to meet daily service repair needs for customer equipment and enhance satisfaction through service excellence. You will be responsible for on-site maintenance, preventive and remedial work, and refurbishments across Indonesia.

You will troubleshoot radiology and imaging systems, collaborate with doctors, radiographers, and biomedical engineers, and support continuous business growth through efficient service delivery and strong customer

Qualifications

• Strong problem-solving ability with a proactive approach.
• Excellent customer service and relationship-building skills.
• Outstanding verbal and written English communication.
• Proven sense of accountability and ownership over customer issues.
• Willingness to travel across Indonesia and be based nationwide.

Responsibilities

• Maintains all models for modality in assigned area.
• Troubleshoots complex radiology/equipment issues (Electronic/Mechanical/IT).
• Interfaces with clinicians, radiographers and engineers to resolve status issues.
• Supports account sales visits; assists training and identifies opportunities.
• Manages warranty, installation and PMS contracts cost control.
• Completes all administration tasks on time and documents inspections.

Skills

Problem solving

Customer service

Communication skills

Accountability

Travel readiness

Education

Bachelor's degree in Electronics/Computer/Biomedical Engineering

Job description

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Maintains all models specific to a modality in the assigned area

• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.

• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.

• Acts to ensure satisfaction to primary customers.

• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

• Business growth: Assists in the growth and direction of business in his/her assigned area.

• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

• Minimum of 2-5 years field service experience in healthcare industry or equivalent

• Experienced in handling technical queries for Radiology / Imaging equipment such as Angiography, CT Scan, MRI, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types.

• Excellent problem-solving skills, able to think outside the box

• Strong sense of accountability and ownership over customer issues and other responsibilities

• Strong potential and willingness to learn new techniques

• Excellent customer service skills; able to deal tactfully and effectively with customers

• Excellent verbal and written communication skills in English.

• A good team player and can work seamlessly with cross-functional teams

• Willing to be based across Indonesia on a permanent basis

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand

• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

• Maintains a positive outlook at work. Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.

• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Willing to be located across Indonesia

• Willing to travel extensively across Indonesia

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No