Field Service Engineer

NOV; Tangerang; On-site; IDR 70,000,000 - 120,000,000; Full time

Job summary

NOV in Indonesia is seeking a Field Service Technician to ensure safe, reliable execution of field service activities through planning, technical support, troubleshooting, and coordination with customers and internal teams.

The role focuses on achieving project schedules and deliverables while maintaining equipment performance, service quality, customer satisfaction, and NOV QHSE compliance across onshore and offshore sites.

Qualifications

• Good written and verbal communication skills.
• Good understanding of industry-standard practices and job safety procedures.
• Good knowledge of IT and network-related equipment.
• Knowledge of maintenance related to hydraulic instruments.
• Good teamwork and collaboration skills.
• Willing to travel extensively to onshore and offshore rig sites.

Responsibilities

• Review project requirements and develop field service execution plans.
• Supervise and guide Field Service Technicians during rig-up, rig-down, commissioning, and troubleshooting activities.
• Coordinate with Project Managers, customers, and internal teams to ensure project schedules and deliverables are met.
• Provide technical expertise in diagnosing and resolving mechanical, electrical, and system integration issues.
• Ensure proper calibration and equipment performance before deployment.
• Review and validate test results, service reports, maintenance logs, and technical documentation.
• Act as a technical contact for customers during field operations and provide appropriate technical recommendations and solutions.
• Conduct customer review discussions to assess service quality and obtain feedback.
• Support compliance with NOV QHSE documentation, company safety standards, customer HSE requirements, and applicable legal and contractual requirements.
• Mentor and train Field Service Technicians and conduct training for customers and operators when required.
• Support continuous improvement by identifying recurring technical issues and opportunities to improve systems, service quality, and operational efficiency.
• Travel to onshore and offshore rig sites as required and provide on-site support in challenging operational environments.
• Participate in training and development activities to continuously improve technical knowledge and understanding of NOV equipment.

Skills

Written and verbal communication

Industry safety procedures

IT and network equipment

Hydraulic instrument maintenance

Teamwork and collaboration

Willingness to travel

Education

Degree in Electronics/Electrical/Instrumentation

Job description

Job Description

To ensure safe, reliable, and efficient execution of field service activities through effective project planning, technical support, troubleshooting, equipment readiness, and coordination with customers and internal teams. The role aims to ensure project schedules and deliverables are achieved while maintaining equipment performance, service quality, customer satisfaction, and compliance with NOV QHSE and customer requirements.

Responsibilities

• Review project requirements and develop field service execution plans.
• Supervise and guide Field Service Technicians during rig-up, rig-down, commissioning, and troubleshooting activities.
• Coordinate with Project Managers, customers, and internal teams to ensure project schedules and deliverables are met.
• Provide technical expertise in diagnosing and resolving mechanical, electrical, and system integration issues.
• Ensure proper calibration and equipment performance before deployment.
• Review and validate test results, service reports, maintenance logs, and technical documentation.
• Act as a technical contact for customers during field operations and provide appropriate technical recommendations and solutions.
• Conduct customer review discussions to assess service quality and obtain feedback.
• Support compliance with NOV QHSE documentation, company safety standards, customer HSE requirements, and applicable legal and contractual requirements.
• Mentor and train Field Service Technicians and conduct training for customers and operators when required.
• Support continuous improvement by identifying recurring technical issues and opportunities to improve systems, service quality, and operational efficiency.
• Travel to onshore and offshore rig sites as required and provide on-site support in challenging operational environments.
• Participate in training and development activities to continuously improve technical knowledge and understanding of NOV equipment.

Qualifications

• Degree in Electronics, Electrical, Instrumentation, or a related technical discipline.
• Minimum 2 years of working experience in the Oil & Gas industry or similar industries.
• Good written and verbal communication skills.
• Good understanding of industry-standard practices and job safety procedures.
• Good knowledge of IT and network-related equipment.
• Knowledge of maintenance related to hydraulic instruments.
• Good teamwork and collaboration skills.
• Willing to travel extensively to onshore and offshore rig sites as required.