Field Collections Supervisor: Lead, Coach & Target Driver

Smartrecruiters, Inc.; Balikpapan; On-site; IDR 600,000,000 - 900,000,000; Full time

Benefits offered by this job

Wellbeing programs

Private medical care

Life insurance

Financial programs

Voluntary benefits

Job summary

Baker Hughes is seeking a Field Specialist for Wellbore Intervention to support on-site field operations. You will run applications, ensure equipment compatibility, and provide hands-on technical guidance to customers in the assigned district.

The role requires extensive field experience, strong communication, and the ability to work in rotating schedules. You will collaborate with cross-functional teams to deliver high-quality solutions and maintain safety and regulatory standards.

Qualifications

• Fluent in English is required.
• Strong client-facing and consultative selling skills preferred.
• Excellent verbal and written communication is expected.
• Team player with good organizational abilities is required.

Responsibilities

• Promote and run Wellbore Intervention applications in the district; ensure equipment compatibility.
• Provide field support and complete all paperwork accurately.
• Advise on complex Wellbore Intervention issues and troubleshoot with customers.
• Apply technical knowledge to ensure high quality products and services.
• Follow HSE, Legal, and Baker Hughes core values in daily activities.

Skills

Fluent in English

Client-facing skills

Communication skills

Team player

Organizational skills

Education

Associates or better

Job description

Field Specialist - Wellbore Intervention

Field Specialist- Wellbore Intervention
Do you enjoy being part of a successful team?
Are you a Field Specialist looking for a new direction?
Join our Oilfield Services Team
We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our Field Services team works onsite with our customers to support the on-site installation, maintenance and planning of our industry-leading products.

Partner with the best
As a Field Specialist - Wellbore Intervention, you will play a vital role supporting our field operations under broad direction in the assigned district. You will be a key player to run most wellbore intervention application.

As a Field Specialist - Wellbore Intervention, you will be responsible for:

• Running Wellbore Intervention applications in assigned district ensuring supplied equipment compatible with all equipment used for job
• Applying expertise to include applications of increasing complexity and/or risk in Wellbore Intervention and other product groups
• Providing field support to customers and accurately completes all paperwork prior to or upon completion of job
• Advising and troubleshooting on the most complex and critical issues in Wellbore Intervention in the district
• Applying technical knowledge and experience to ensure the products and services are of the highest quality
• Conducting business activities in accordance with HSE policies, Legal Compliance requirements and Baker Hughes Core Values.

Fuel your passion
To be successful in this role you will:

• Have more than 6 year's experience as Field Specialist in Wellbore Intervention (Fishing, Casing Exits, Wellbore Cleanup and Thru-Tubing Fishing)
• Have a good understanding of mechanical and application proficiency with Wellbore Intervention products or other product groups
• Demonstrate expertise and hand-on experience of drilling, completion techniques, drilling/workover rig operations on land and semi-submersible rigs
• Be a good team player and display good communication skills
• Be willing to work on various rotational schedules

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
This role has various rotation based working patterns. Please talk to us about the specific working patterns available when you apply or will be supervised directly by the role manager.

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: FIELD SPEC GEN - INT

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Description

Job Duties - Essential Functions of the Job:

• Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
• Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
• Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
• Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
• Increases business with established and new customers over time.
• Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
• Manages resolutions of customer complaints or problems.
• Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
• Continually maintaining and developing the business and provide Business Review presentations to clients.
• Analyzes market potential and determine value of existing and potential client value to the organization.
• Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
• Achieves and maintain profitable business consistent with the company's goals.
• Create and implement the Quality objectives for Sales Department.
• Help maintain implementation on Health, Safety and Environment objectives on daily business.

Skill and Abilities:

• Fluent in English
• Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
• Strong entrepreneurial experience and goal-driven focus.
• Excellent verbal and written communication skills
• Plans, organizes and uses time efficiently and effectively.
• Dependable, follows instructions, responds to management direction
• Ability to meets challenges with resourcefulness
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
• Excellent planning and organizational skills.
• The ability to work in a fast-paced environment.

Qualifications

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

Required

• Associates or better

Experience

Preferred

• 2 years: Strength knowledge of the Energy Oil and Gas, EPC and Mining industry is an advantage
• 2 years: 2 years experience in sales or marketing & min. 2 years freight forwarding experience.

Additional Information

Job Number

Job Category Event Management

Location Jalan Pelita No.19, Sepinggan Raya, Balikpapan Selatan, Balikpapan East 76115, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Management

ORGANIZATION DESCRIPTION
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

HOTEL DESCRIPTION
Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed‑use development. The hotel offers an All‑Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

JOB SUMMARY
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Participates in the development and implementation of corrective action plans.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Description

Job Description:

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• For Liquid shipment from Halliburton: do coordination with vendor, surveyor, field team at port of loading, field team at port of discharge, and give report to Halliburton
• Direct monitoring for all activity in field for Halliburton's liquid shipment.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Seek approval draft HBL from the consignee
• Confirm & receive pre-alert on Kewill properly
• Send pre-alert document to consignee
• Prepare and pickup custom document from the consignee
• Request draft PIB (Import Declaration) to PPJK
• Sending draft PIB (Import Declaration) to the consignee for approval
• Update the POD on Kewill system properly
• Monitor custom clearance process with custom clearance officer
• Update custom process to the consignee regularly
• Arrange trucking once shipment released/SPPB
• Sending original invoice and supporting documents to customers.
• Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

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