Education Branch Leader — Growth & Operations

Ruangguru; Balikpapan; On-site; IDR 200,880,000 - 357,120,000; Full time

Benefits offered by this job

Competitive annual salary

Comprehensive health insurance

Leadership training

Retirement savings plan

Job summary

Ruangguru is seeking an experienced Bank Branch Manager to lead a Balikpapan branch and drive performance across operations, regulatory compliance, and customer service excellence.

You will manage a team of banking professionals, oversee P&L, and spearhead sales initiatives in East Kalimantan, aiming for sustainable growth and high customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in banking, with at least 2-3 years in a supervisory or management role.
• Proven track record in sales, business development, and customer relationship management.
• Strong understanding of banking products, services, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in banking software and operational procedures.

Responsibilities

• Oversee all branch operations, ensuring efficiency, security, and regulatory compliance.
• Lead, motivate, and develop branch staff to achieve performance targets.
• Drive branch sales and business development activities, including customer acquisition and retention.
• Manage branch P&L, including budgeting, expense control, and profitability analysis.
• Ensure exceptional customer service standards are met and customer issues are resolved effectively.
• Monitor and manage branch risks, including operational and credit risks.

Skills

Leadership

Sales

Customer relationship management

Regulatory knowledge

Communication

Strategic planning

Education

Associates or better

Job description

About the Role

Our client, a well-established bank with a strong presence in Balikpapan , is actively seeking an experienced and dynamic Bank Branch Manager . This leadership role is responsible for the overall performance, operations, and customer service excellence of the branch within East Kalimantan . You will lead a team of banking professionals, drive sales and business development initiatives, manage risk, and ensure compliance with all banking regulations. This is a key position for a motivated leader passionate about customer satisfaction and achieving business objectives in the local financial market.

Key Responsibilities

• Oversee all branch operations, ensuring efficiency, security, and regulatory compliance.


• Lead, motivate, and develop branch staff to achieve performance targets.


• Drive branch sales and business development activities, including customer acquisition and retention.


• Manage branch P&L, including budgeting, expense control, and profitability analysis.


• Ensure exceptional customer service standards are met and customer issues are resolved effectively.


• Monitor and manage branch risks, including operational and credit risks.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.


• Minimum of 5 years of experience in banking, with at least 2-3 years in a supervisory or management role.


• Proven track record in sales, business development, and customer relationship management.


• Strong understanding of banking products, services, and regulatory requirements.


• Excellent leadership, communication, and interpersonal skills.


• Proficiency in banking software and operational procedures.

Benefits

• Competitive annual salary and attractive performance-based bonus.


• Comprehensive health insurance and other employee benefits.


• Opportunities for leadership training and career advancement within the banking group.


• A challenging and rewarding role in a key economic center like Balikpapan .


• Retirement savings plan and other long-term incentives.

Job Duties - Essential Functions of the Job

• Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.


• Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.


• Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.


• Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.


• Increases business with established and new customers over time.


• Develop clear and effective written proposals and/or quotations for existing and/or potential clients.


• Manages resolutions of customer complaints or problems.


• Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.


• Continually maintaining and developing the business and provide Business Review presentations to clients.


• Analyzes market potential and determine value of existing and potential client value to the organization.


• Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.


• Achieves and maintain profitable business consistent with the company's goals.


• Create and implement the Quality objectives for Sales Department.


• Help maintain implementation on Health, Safety and Environment objectives on daily business.

Skill and Abilities

• Fluent in English


• Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach


• Strong entrepreneurial experience and goal-driven focus.


• Excellent verbal and written communication skills


• Plans, organizes and uses time efficiently and effectively.


• Dependable, follows instructions, responds to management direction


• Ability to meets challenges with resourcefulness


• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.


• Excellent planning and organizational skills.


• The ability to work in a fast-paced environment.

Qualifications

Behaviors

Required

• **Team Player:** Works well as a member of a group

Preferred

• **Dedicated:** Devoted to a task or purpose with loyalty or integrity

Education

Required

• Associates or better

Experience

Preferred

• 2 years: Strong knowledge of the Energy Oil and Gas, EPC and Mining industry is an advantage


• 2 years: 2 years experience in sales or marketing & min. 2 years freight forwarding experience.

Job Description

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas


• Checking cargo data and CIPL for both international and domestic shipment


• Arrange moda transportation and communication with vendor


• Direct monitoring for loading/unloading cargo for every shipment


• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations


• Provide daily report to customers and do daily monitoring with communication with vendor.


• For Liquid shipment from Halliburton: do coordination with vendor, surveyor, field team at port of loading, field team at port of discharge, and give report to Halliburton


• Direct monitoring for all activity in field for Halliburton's liquid shipment.


• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office


• Seek approval draft HBL from the consignee


• Confirm & receive pre-alert on Kewill properly


• Send pre-alert document to consignee


• Prepare and pickup custom document from the consignee


• Request draft PIB (Import Declaration) to PPJK


• Sending draft PIB (Import Declaration) to the consignee for approval


• Update the POD on Kewill system properly


• Monitor custom clearance process with custom clearance officer


• Update custom process to the consignee regularly


• Arrange trucking once shipment released/SPPB


• Sending original invoice and supporting documents to customers.


• Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.


• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Motivations

Preferred

• **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility