Field Collection Specialist: Debt Recovery & Negotiation

Krom; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Krom Kredit is seeking a Field Collection Agent in Jakarta Pusat to visit debtors, verify payment capabilities, secure commitments, and drive collections while maintaining portfolio health and adhering to company policies and regulations.

Ideal candidates hold a Diploma (D3) or higher, own a motorcycle with SIM C and active STNK, have experience in banking collections, are willing to work in the field and under pressure, and possess strong communication and negotiation skills; SPPI certification

Qualifications

• Diploma (D3) or higher required.
• Own motorcycle with SIM C and active STNK.
• Experience in banking collections preferred.
• Willing to work in the field and under pressure.
• Strong communication and negotiation skills.
• SPPI certification or relevant collection certification preferred.

Responsibilities

• Visit Krom Kredit Debtors in arrears for collection.
• Deliver warnings, verify conditions, analyze payment capability, and follow up.
• Investigate and locate debtors for arrears.
• Negotiate settlements of arrears.
• Monitor payment commitments and follow up on promises.
• Minimize risks in the collection process.
• Achieve targets per KPIs.
• Update collection activities in the system.
• Report results to team leader and comply with SOPs and regulations.

Skills

Communication

Negotiation

Teamwork

Education

Diploma (D3) or higher

Job description

Krom Kredit is seeking a Field Collection Agent in Jakarta Pusat to visit debtors, verify payment capabilities, secure commitments, and drive collections while maintaining portfolio health and adhering to company policies and regulations.

Ideal candidates hold a Diploma (D3) or higher, own a motorcycle with SIM C and active STNK, have experience in banking collections, are willing to work in the field and under pressure, and possess strong communication and negotiation skills; SPPI certification