Facilities Helpdesk Support Specialist

PT CBRE Consultancy Services; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

CBRE is seeking a customer service professional to respond to inquiries about facilities products and services, and to resolve complaints.

You will handle service requests via phone, chat, email, and online channels, generate work orders for vendors, schedule rooms and AV equipment, and update CMMS and databases.

Strong communication, a high school diploma, and call center experience preferred; typing 45-50 WPM and good MS Office skills are expected.

Qualifications

• High school diploma or GED required. Call Center experience preferred. Minimum two years of related experience.

Responsibilities

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors.
• Schedules conference rooms and audio visual equipment.
• Responds to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction.
• Updates CMMS, customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with training of new hires and temporary employees on CMMS, customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.

Skills

MS Office proficiency

Typing 45-50 WPM

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

CBRE is seeking a customer service professional to respond to inquiries about facilities products and services, and to resolve complaints.

You will handle service requests via phone, chat, email, and online channels, generate work orders for vendors, schedule rooms and AV equipment, and update CMMS and databases.

Strong communication, a high school diploma, and call center experience preferred; typing 45-50 WPM and good MS Office skills are expected.