F&B Online Delivery Officer (Contract Based)

CINEPOLIS INDONESIA; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Free Movie Ticket

Maternity Allowance

Grief Allo

Job summary

Cinépolis Indonesia is seeking an F&B Delivery Officer (Contract Based) to manage Cinépolis' online food delivery channels across GrabFood, GoFood, ShopeeFood, and other platforms.

The role focuses on maintaining menus, prices, availability, coordinating with internal teams, analyzing performance, and driving online sales while ensuring a positive customer experience. It is an on-site, office-based position with cross-functional exposure.

Qualifications

• 1–2 years of experience in F&B, e-commerce, or online delivery operations.
• Experience with GrabFood, GoFood, ShopeeFood or similar platforms is preferred.
• Familiar with online menus, promotions, pricing, and marketplace platforms.

Responsibilities

• Manage day-to-day operations of F&B products on delivery platforms.
• Update online menus, pricing, descriptions, imagery, and promos.
• Monitor orders and coordinate with cinema/F&B teams to ensure accuracy.
• Track platform performance and resolve orders, cancellations, and issues.
• Collaborate with partners and internal teams to fix issues and optimize campaigns.
• Prepare reports on online delivery performance and key KPIs.
• Identify opportunities to improve online sales through menu optimization and promotions.
• Monitor customer feedback and coordinate with teams for service recovery.

Skills

F&B operations

E-commerce

Online delivery platforms

Data analysis

Excel/Google Sheets

Tools

GrabFood

GoFood

ShopeeFood

Job description

F&B Online Delivery Officer (Contract Based)

We are looking for an F&B Delivery Officer who will be responsible for managing and optimizing Cinépolis' online food delivery channels. This role will ensure that our F&B products are well-managed across platforms such as GrabFood, GoFood, and ShopeeFood, while maintaining smooth day-to-day operations, accurate product information, and a positive customer experience. The role will work closely with F&B Operations, Marketing, Finance, and delivery platform partners to maximize online sales and ensure our digital ordering channels operate effectively.

Key responsibilities

Manage day-to-day operations of Cinépolis F&B products across GrabFood, GoFood, ShopeeFood, and other relevant delivery platforms

Maintain and update online menus, product descriptions, pricing, availability, images, and promotional information

Monitor incoming orders and coordinate with Cinema/F&B teams to ensure orders are prepared accurately and on time

Monitor the performance and operational status of each delivery platform, including store availability, order acceptance, cancellations, preparation time, and customer issues

Coordinate with platform partners and internal teams to resolve operational issues, technical problems, pricing discrepancies, and other concerns

Support the implementation and maintenance of platform promotions, vouchers, discounts, bundles, and campaign programs

Analyze online sales performance, order volume, average transaction value, product performance, and other relevant KPIs

Identify opportunities to improve online sales and product visibility through menu optimization, promotions, bundling, and campaign participation

Monitor customer feedback and ratings across delivery platforms and coordinate with relevant teams for service recovery when needed

Prepare regular reports on online delivery performance and highlight key issues, trends, and opportunities

About you

Minimum 1–2 years of experience in F&B, e-commerce, food delivery, marketplace, or digital channel operations

Experience handling GrabFood, GoFood, ShopeeFood, or similar online delivery platforms is highly preferred

Experience working with F&B brands, restaurant chains, QSR, café, or retail businesses is a plus

Familiar with online menu management, promotions, vouchers, delivery operations, and marketplace platforms

Good analytical skills with the ability to read and interpret sales and operational data

Proficient in Microsoft Excel/Google Sheets

Good communication and coordination skills, especially when working with multiple stakeholders

Detail-oriented and comfortable handling day-to-day operational issues

Able to work in a fast-paced environment and manage multiple platforms and priorities simultaneously

Willing to work fully from office and coordinate with cinema/F&B operations when required

Perks and benefits Medical Dental Vision Free Movie Ticket, Maternity Allowance, Grief Allo

Cinépolis was founded in Mexico in 1971. Currently Cinépolis has positioned itself as the second largest cinema network in the world in term of audiences, operating in the 691 cinema complex with 5.609 screens and entertaining over 338 million audiences annually with a global presence in 17 countries.

Cinépolis was the world's first cinema network to introduce the first luxury cinema concept in 1999, in Mexico City. Cinépolis aims to give audiences the best experience in watching entertainment, and has a manpower more than 39.185 people around the world to support the company's mission.

In its mission to bring global standart in cinema industry, Cinépolis Indonesia offers:

Cinépolis Junior – the very first cinema in Indonesia that is designed completely for children, combining two things that kids love – movies and play. The cinema hall in Cinépolis Junior will include a mini playground with activities such as play bridge, flying fox, giant trampoline, ball pit, climbing trees, mini hammocks, and much more. Families can enjoy films from a variety of seating options, such as bean bags, loungers, cinema seats, or sofa beds for two.

Cinépolis Macro XE – an ultimate immersive experience with gigantic wall to wall, floor to ceiling screen powered by high resolution dual digital projectors, breathtaking multi-dimensional Dolby Atmos surround sound, brightest 3D, and comfortable seating with customized geometry for best view.

Cinépolis VIP – Offers the luxury of movie viewing experience, replete with lavish recliner chairs while savoring the delicacy of classy food and drinks – served by attendants on call.

Cinépolis Luxe – Comes as a a choice that provides a luxurious and classy viewing experience at an affordable price. The facilities offered are leather seating that is larger and more flexible, as well as backrest that can be adjusted for comfortable viewing.

Cinépolis JOMO – The first inspired beanie seats where guests can sink in comfortably to watch the latest movie. It has perfect seat to release all the tension from daily work and enjoy JOMO "Joy‑of‑Missing‑Out" experience with family and friends.

Cinépolis Regular -- State‑of‑the‑art audiovisual experience with most advanced projection system and high fidelity digital audio experience while having the best view from every seat.