Cinema Crew - Balikpapan

CINEPOLIS INDONESIA; Balikpapan; On-site; IDR 27,900,000 - 50,220,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Free Movie Ticket

Maternity Allowance

Grief Allo

Job summary

Cinépolis Indonesia in Balikpapan is hiring a Front of House Crew to deliver outstanding guest service across ticketing, concessions, ushering and assistance.

You will operate POS systems, help guests with showtimes and promotions, and maintain a clean, safe cinema environment while following company policies and working as part of a close-knit team.

This entry-level role offers opportunities to grow in a dynamic hospitality environment.

Qualifications

• SMK graduate in tourism or hotel management.
• 2–3 years experience in retail, hospitality or quick-service operations.
• Good communication skills and a customer-first attitude.
• Basic proficiency in English is an advantage.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.
• Committed to maintaining cleanliness, hygiene, and safety standards.

Responsibilities

• Provide outstanding customer service at ticket sales, concession counters, ushering, and guest assistance.
• Operate POS systems accurately for ticket and food & beverage sales.
• Assist guests with information about showtimes, seat availability, and promotions.
• Ensure the cinema environment is clean, safe, and welcoming.
• Handle guest feedback or complaints politely and effectively.
• Participate in promotional activities, special screenings, and events when required.
• Work as a team to maintain cinema standards and a positive atmosphere.

Skills

Customer service

Communication

English (basic)

Education

SMK in tourism or hotel management

Tools

POS systems

Ticketing systems

Job description

Provide outstanding customer service at all touchpoints — ticket sales, concession counters, ushering, and guest assistance.

Ensure the cinema environment is clean, safe, and welcoming for every guest.

Operate POS systems accurately for ticket and food & beverage sales.

Assist guests with information about showtimes, seat availability, and promotions.

Support smooth daily operations by following all company policies and procedures.

Handle guest feedback or complaints politely and effectively.

Participate in promotional activities, special screenings, and events when required.

Work as a team to maintain cinema standards and create a positive, fun atmosphere.

Qualifications & Requirements:

Minimum vocational high school graduate (SMK) majoring in tourism or hotel management.

2-3 years experience in retail, hospitality, or quick-service restaurant operations is highly preferred.

Good communication skills and a customer-first attitude.

Basic proficiency in English is an advantage.

Willingness to work flexible hours, including evenings, weekends, and public holidays.

Committed to maintaining cleanliness, hygiene, and safety standards.

Unlock job insights

• How many years' experience do you have as a Crew?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following types of qualifications do you have?
• How many years of hotel management experience do you have?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How would you rate your English language skills?
• How many years' experience do you have as a Food and Beverage Service Crew?

Cinépolis was founded in Mexico in 1971. Currently Cinépolis has positioned itself as the second largest cinema network in the world in term of audiences, operating in the 691 cinema complex with 5.609 screens and entertaining over 338 million audiences annually with a global presence in 17 countries.

Cinépolis was the world's first cinema network to introduce the first luxury cinema concept in 1999, in Mexico City. Cinépolis aims to give audiences the best experience in watching entertainment, and has a manpower more than 39.185 people around the world to support the company's mission.

In its mission to bring global standart in cinema industry, Cinépolis Indonesia offers:

Cinépolis Junior – the very first cinema in Indonesia that is designed completely for children, combining two things that kids love – movies and play. The cinema hall in Cinépolis Junior will include a mini playground with activities such as play bridge, flying fox, giant trampoline, ball pit, climbing trees, mini hammocks, and much more. Families can enjoy films from a variety of seating options, such as bean bags, loungers, cinema seats, or sofa beds for two.

Cinépolis Macro XE – an ultimate immersive experience with gigantic wall to wall, floor to ceiling screen powered by high resolution dual digital projectors, breathtaking multi-dimensional Dolby Atmos surround sound, brightest 3D, and comfortable seating with customized geometry for best view.

Cinépolis VIP – Offers the luxury of movie viewing experience, replete with lavish recliner chairs while savoring the delicacy of classy food and drinks – served by attendants on call.

Cinépolis Luxe – Comes as a a choice that provides a luxurious and classy viewing experience at an affordable price. The facilities offered are leather seating that is larger and more flexible, as well as backrest that can be adjusted for comfortable viewing.

Cinépolis JOMO – The first inspired beanie seats where guests can sink in comfortably to watch the latest movie. It has perfect seat to release all the tension from daily work and enjoy JOMO "Joy-of-Missing-Out" experience with family and friends.

Cinépolis Regular -- State-of-the-art audiovisual experience with most advanced projection system and high fidelity digital audio experience while having the best view from every seat.

Cinépolis was founded in Mexico in 1971. Currently Cinépolis has positioned itself as the second largest cinema network in the world in term of audiences, operating in the 691 cinema complex with 5.609 screens and entertaining over 338 million audiences annually with a global presence in 17 countries.

Cinépolis was the world's first cinema network to introduce the first luxury cinema concept in 1999, in Mexico City. Cinépolis aims to give audiences the best experience in watching entertainment, and has a manpower more than 39.185 people around the world to support the company's mission.

In its mission to bring global standart in cinema industry, Cinépolis Indonesia offers:

Cinépolis Junior – the very first cinema in Indonesia that is designed completely for children, combining two things that kids love – movies and play. The cinema hall in Cinépolis Junior will include a mini playground with activities such as play bridge, flying fox, giant trampoline, ball pit, climbing trees, mini hammocks, and much more. Families can enjoy films from a variety of seating options, such as bean bags, loungers, cinema seats, or sofa beds for two.

Cinépolis Macro XE – an ultimate immersive experience with gigantic wall to wall, floor to ceiling screen powered by high resolution dual digital projectors, breathtaking multi-dimensional Dolby Atmos surround sound, brightest 3D, and comfortable seating with customized geometry for best view.

Cinépolis VIP – Offers the luxury of movie viewing experience, replete with lavish recliner chairs while savoring the delicacy of classy food and drinks – served by attendants on call.

Cinépolis Luxe – Comes as a a choice that provides a luxurious and classy viewing experience at an affordable price. The facilities offered are leather seating that is larger and more flexible, as well as backrest that can be adjusted for comfortable viewing.

Cinépolis JOMO – The first inspired beanie seats where guests can sink in comfortably to watch the latest movie. It has perfect seat to release all the tension from daily work and enjoy JOMO "Joy-of-Missing-Out" experience with family and friends.

Cinépolis Regular -- State-of-the-art audiovisual experience with most advanced projection system and high fidelity digital audio experience while having the best view from every seat.

Perks and benefits

• Medical
• Dental
• Vision
• Free Movie Ticket
• Maternity Allowance
• Grief Allo