English Customer Service

TP; Daerah Istimewa Yogyakarta; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

Wellness program

Gen Z office

Job summary

TP in Yogyakarta is seeking a Night Shift English Customer Expert to support an international logistics project. You will handle inbound calls, assist customers with shipment issues, and communicate in clear English. The role emphasizes onboarding, continuous learning, and a fast-paced environment.

The position requires a D3/S1 degree, strong English, 50 WPM typing, and willingness to work on-site at TPID Yogyakarta. Competitive base salary with shift allowance and holiday pay is offered.

Qualifications

• Diploma (D3) or Bachelor's Degree (S1) in any major.
• Experience in Call Center Inbound Call is preferred; fresh graduates with strong communication are welcome.
• English proficiency at C1 level or higher.
• Confident in professional English communication.
• Minimum typing speed of 50 WPM.

Responsibilities

• Provide night shift inbound customer support for an international logistics project.
• Assist customers with shipment-related issues; no sales or product marketing involved.
• Support and document interactions, ensuring clear communication and follow-up.

Skills

English proficiency

Inbound Call Center

Typing speed

Education

Diploma or Bachelor's

Job description

TNIGHT SHIFT - Inbound Call Customer Service English Speaker

About the role

As a Night Shift English Customer Expert, you will provide customer support for an international logistics and cross-border delivery project. This role focuses on assisting customers with shipment-related issues and does not involve sales or product marketing.

Requirements

• - Diploma (D3) or Bachelor's Degree (S1) all major.
• - Experienced in Call Center Inbound Call (non experience and fresh graduate with strong communication skill are encouraged to apply)
• - English proficiency at C1 level or higher (reading, writing, listening, and speaking).
• - Confident communicating professionally in English.
• - Comfortable working in a dynamic, fast-paced environment.
• - Minimum typing speed of 50 WPM.
• - Willing to work onsite (WFO) at TPID Yogyakarta.
• - Competitive basic salary above Yogyakarta UMR.
• - Shift allowance based on assigned working schedule.
• - Overtime compensation (where applicable).
• - Additional pay for working on public holidays.
• - Wellness and Gen Z office facility
• - Comprehensive onboarding, training, and continuous learning programs.

Opportunity to support an international logistics project and gain global customer service experience.