Executive/ Senior Executive-Maintenance

KONE; Indonesia; On-site; IDR 66,225,166 - 122,989,594; Full time

Benefits offered by this job

Career progression within a global org

Comprehensive learning and development

Total reward elements

Job summary

KONE India is seeking a competent service professional to perform all service operations on site, in line with service contracts and KONE processes. The role emphasizes customer relationship management, on-site communication, safety, and precise reporting of work performed.

You will be accountable for safety, service quality, and timely back reporting, while maintaining equipment performance and a proactive site approach. Training and development are provided within the global KONE framework.

Qualifications

• Must maintain excellent customer relationships and communicate on-site effectively.
• Ability to ensure safety and quality during service operations.
• Able to plan and organize workload in coordination with the service supervisor.

Responsibilities

• Manage customer satisfaction through proactive on-site communication and accurate reporting.
• Maintain real-time back reporting of work performed at equipment level for e-Optimum and notifications.
• Keep strong relationships with customers, on-site contact persons and end-users; act with ambassador attitude.
• Ensure equipment safety and performance; manage the site environment during service operations.
• Identify on-site risks and escalate when needed; take immediate action in high-risk situations.
• Identify unplanned service repairs based on equipment needs and obtain approvals if not covered by contract.

Skills

Customer relationship management

On-site communication

Safety awareness

Workload planning

Tools

Service tooling

Maintenance instruments

Job description

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People FlowTM experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

What we are looking for?

A competent service professional to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes.

What will you be doing?

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills