Executive - Ocean Freight

C.H. Robinson Worldwide; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

C.H. Robinson Worldwide is seeking an Executive - Ocean Freight to join our team in Jakarta. You will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness.

You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role you will take ownership of account success by delivering exceptional service and driving operational excellence.

Qualifications

• Fresh Graduate from an accredited university with a relevant degree in Logistics, Supply Chain, Transportation, or related fields
• Minimum 1 year of experience of Ocean Export in International Freight Forwarding, International Logistics, Global Supply Chain
• Proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)

Responsibilities

• Manage the end-to-end shipment lifecycle for assigned accounts
• Oversee shipment execution and daily communication with customers and partners
• Handle reporting and email correspondence related to shipments
• Take ownership of account success by delivering exceptional service
• Drive operational excellence in ocean freight activities

Skills

Microsoft Office

Fluent English

Education

Bachelor's degree in Logistics or related field

Job description

C.H. Robinson is seeking a Executive - Ocean Freight to join our team. In this role, you will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role, you will take ownership of account success by delivering exceptional service and driving operational excellence. If this all sounds good, let’s talk more about what you’ll be working on.

Maintain Operational Excellence

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally. Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution. Build great relationships with customers, responding timely and following up on issue resolution. Provide reporting and documentation support to internal and external customers. Participate in customer business reviews. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications

• Fresh Graduate from an accredited university with a relevant degree in Logistics, Supply Chain, Transportation, or related fields
• Minimum 1 year of experience of Ocean Export in International Freight Forwarding, International Logistics, Global Supply Chain
• Proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)

Preferred Qualifications

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.