HR & Operations Supervisor — Compliance & Hospitality

Pt Mitra Usaha Pandu Artha; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

Hilton in Surabaya is seeking an Executive Housekeeper to oversee all housekeeping operations and maintain the highest standards of cleanliness and guest comfort across the hotel. You will lead budgeting, forecasting, inventory control, and policy implementation while championing a culture of excellence and team empowerment.

The role requires extensive housekeeping leadership experience, strong organizational and communication skills, and a proven ability to work under pressure to meet

Qualifications

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation.
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities.
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs.
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies.

Skills

Housekeeping management

Leadership

Communication

Pressure handling

Attention to detail

Cleaning techniques & chemicals

Budgeting & financial management

Job description

Hilton in Surabaya is seeking an Executive Housekeeper to oversee all housekeeping operations and maintain the highest standards of cleanliness and guest comfort across the hotel. You will lead budgeting, forecasting, inventory control, and policy implementation while championing a culture of excellence and team empowerment.

The role requires extensive housekeeping leadership experience, strong organizational and communication skills, and a proven ability to work under pressure to meet