Event Concierge

Bvlgari Hotels & Resorts; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel brand in Indonesia is seeking a dedicated candidate for various office duties supporting Sales & Marketing. Responsibilities include preparing sales documents, answering guest queries, and promoting brand awareness. The ideal candidate should have at least 1 year of experience in a related field and possess excellent communication skills. This position offers an exciting opportunity to join a prestigious brand and be part of a global team dedicated to excellence.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience.
• None required for licensing or certification.

Responsibilities

• Perform general office duties to support Sales & Marketing.
• Prepare sales-related documents throughout the sales process.
• Answer guest questions about property facilities and services.
• Promote brand awareness internally and externally.
• Communicate with clients to respond to questions and requests.

Skills

Office duties

Sales techniques

Communication skills

Customer service

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (proposals, contracts, banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.