EV Aftersales Leader: Fast Repairs & Partner Workshops

Electrum; Cilandak Timur; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Electrum is seeking a Head of Aftersales to lead repair, maintenance and preventive maintenance across our electric two-wheeler service network. You will build reliable workshop operations, strengthen mechanic capability and ensure dependable support for riders.

Focus on fast, safe bike returns, reducing repeat repairs and controlling costs while maintaining clear rider communication and effective service updates.

Qualifications

• Experience leading automotive aftersales, repair and maintenance, workshop operations or a multi-location service network.
• Strong practical understanding of vehicle diagnostics, repair processes, preventive maintenance and workshop quality controls.
• Demonstrated experience managing technical teams, including mechanics, foremen, service advisors or workshop managers.
• Experience managing third-party workshops or service vendors through SLAs, audits and performance reviews.
• Ability to improve service productivity, turnaround time, first-time-fix performance and repair costs using operational data.
• Understanding of spare-parts planning, warranty processes and service-budget management.
• Strong leadership and cross-functional coordination skills, with the ability to turn field problems into clear actions and accountable follow-through.

Responsibilities

• Lead aftersales operations across internal workshops and third-party service partners, including repair, scheduled maintenance and preventive maintenance
• Develop the workshop network, capacity and operating model to support fleet growth across locations
• Establish service standards, diagnostic procedures, repair workflows and completion checks with Engineering and Quality
• Build preventive-maintenance programs based on vehicle specifications, usage, failure patterns and field feedback
• Manage workshop performance through turnaround time, repair backlog, first-time-fix rate, repeat repairs, maintenance completion and cost per repair
• Lead workshop managers, service advisors, foremen and mechanics; strengthen technical training, competency assessment and career development
• Select and manage third-party workshops, including service agreements, SLAs, audits, capacity planning and performance reviews
• Control service budgets, labor productivity, repair quotations and vendor invoices; identify cost improvements without compromising safety or reliability
• Coordinate spareparts requirements with SCM to reduce repair delays and improve parts availability
• Work with Customer Service and Customer Success to ensure clear repair updates, effective complaint resolution and a consistent rider experience
• Coordinate warranty execution with Field Quality & Warranty, ensuring repair evidence and claims documentation support technical assessments and recovery
• Translate recurring workshop issues into structured feedback for Hardware Product, Manufacturing and Quality, and track corrective actions through implementation

Skills

Aftersales leadership

Workshop operations

L2/L3 diagnostics and repair

Vendor/supplier management

Cross-functional coordination

Budget and cost control

Team development and mentoring

Education

Bachelor’s degree in Mechanical or Automotive Engineering

Tools

Workshop-management systems

Job description

Electrum is seeking a Head of Aftersales to lead repair, maintenance and preventive maintenance across our electric two-wheeler service network. You will build reliable workshop operations, strengthen mechanic capability and ensure dependable support for riders.

Focus on fast, safe bike returns, reducing repeat repairs and controlling costs while maintaining clear rider communication and effective service updates.