Enterprise Service Manager - Implementations & Accounts

GlobalTix; Jakarta Pusat; Hybrid; IDR 28,000,000 - 56,000,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary package

Job summary

GlobalTix, based in Jakarta, is seeking an experienced Enterprise Service Manager to lead customer implementations and manage relationships for our ticketing solutions across Indonesia. You will be the primary contact for new implementations and launched accounts, working with our Singapore-based team to ensure successful deployments and ongoing customer success.

The role requires strong communication, project management, and the ability to coordinate multiple internal teams.

Qualifications

• 3–5 years of experience in project management, software implementation, account management, customer success, or similar

Responsibilities

• Lead customer implementations from kickoff through go-live.
• Manage timelines, priorities, risks, testing, training and launch activities.
• Keep customers informed and ensure projects stay on track.

Skills

Project management

Software implementation

Account management

Customer success

Stakeholder management

English proficiency

Tools

Microsoft Office

Teams

Job description

GlobalTix, based in Jakarta, is seeking an experienced Enterprise Service Manager to lead customer implementations and manage relationships for our ticketing solutions across Indonesia. You will be the primary contact for new implementations and launched accounts, working with our Singapore-based team to ensure successful deployments and ongoing customer success.

The role requires strong communication, project management, and the ability to coordinate multiple internal teams.