English Customer Service Chat

Concentrix; Surakarta; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement benefits

Career development

Team-building activities

Flexible work arrangements

Job summary

Concentrix in Surakarta is seeking a full-time on-site Customer Service (Live Chat) representative to deliver exceptional support and ensure customer satisfaction. You will handle inbound live chats, provide accurate information, and escalate complex issues when needed, while maintaining records and participating in training.

The role requires English proficiency at least B2, prior customer service experience, strong communication, and the ability to work in rotating shifts.

Qualifications

• Excellent command of English (minimum B2).
• Prior experience in Customer Service (at least 1 month).
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal abilities.
• Able to work in a fast-paced environment and adapt to changing priorities.
• Willing to work on-site in Surakarta.
• Ability to work in rotational shifts.

Responsibilities

• Handle inbound customer live chats with patience, empathy and professionalism.
• Provide accurate and timely information to address customer queries and concerns.
• Identify and escalate complex issues to the appropriate teams for efficient resolution.
• Maintain detailed records of customer interactions and follow up as needed.
• Contribute to continuous improvement by providing feedback on processes and procedures.
• Actively participate in team meetings and training sessions to enhance your skills.

Skills

English proficiency

Live chat support

Customer service

Job description

This is a full-time WFO role for a Customer Service (Live Chat) position at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.

What you'll be doing

• Handle inbound customer live chats with patience, empathy and professionalism
• Provide accurate and timely information to address customer queries and concerns
• Identify and escape complex issues to the appropriate teams for efficient resolution
• Maintain detailed records of customer interactions and follow up as needed
• Contribute to continuous improvement by providing feedback on processes and procedures
• Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

• Excellent command of the English language, both written and verbal (minimum B2)
• Must have experience as Customer Service before (at least 1 month)
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Exceptional communication and interpersonal abilities to build rapport with customers
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Ability to work in rotational shifts & days
• Willing to work on site in Surakarta

What we offer

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

• Comprehensive health insurance and retirement benefits
• Opportunities for career growth and professional development
• Team-building activities and social events to foster a positive work culture
• Flexible work arrangements and a comfortable office space