Customer Service (English)

PT Lippo General Insurance Tbk; Tangerang; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT Lippo General Insurance Tbk in Indonesia seeks a customer service professional to handle insurance services via telephone, email, and live chat for both customers and non-customers.

The successful candidate will maintain a positive, empathetic and professional attitude toward customers, possess good communication and problem-solving skills, and be willing to work in shifts; fresh graduates are welcome with a Diploma in any major and English proficiency.

Qualifications

• Responsible for handling insurance services via telephone, email, and live chat regarding customer and non-customer requests.
• Maintain a positive, empathetic and professional attitude toward customer at all times.
• Candidate must possess at least Diploma from all majors. Fresh graduates are welcome to apply.
• Service and customer oriented.
• Good communication and problem solving skills.
• Good command of spoken and written English.
• Willing to work in shift.

Responsibilities

• Handle insurance services via telephone, email, and live chat for customers and non-customers.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Provide service and customer-oriented support and resolve inquiries.
• Communicate clearly in English and collaborate with team during shifts.

Skills

Customer service

Communication skills

Problem solving

Empathetic attitude

English proficiency

Shift work

Education

Diploma (any major)

Job description

Requirements:

Responsible for handling insurance services via telephone, email, and live chat regarding customer and non-customer requests

Maintain a positive, empathetic and professional attitude toward customer at all times

Candidate must possess at least Diploma from all majors. Fresh graduates are welcome to apply

Service and customer oriented

Good communication and problem solving skills

Good command of spoken and written English

Willing to work in shift