Education Manager - Charlotte Tilbury

LUXASIA; Indonesia; On-site; IDR 223,200,000 - 446,400,000; Full time

Job summary

LUXASIA is seeking an Education Manager to elevate brand excellence through comprehensive training for Charlotte Tilbury across retail teams. You will implement training plans, deliver engaging product and service education, and ensure counter-level consistency in standards and storytelling.

Role focuses on launching campaigns, coaching field teams, and linking training to sales performance while collaborating with marketing, retail, and HR. Strong leadership and communication are essential.

Qualifications

• 5-7 years of experience in training/education, preferably in beauty or luxury retail
• Strong knowledge of makeup artistry and beauty industry trends
• Excellent presentation and communication skills
• Passionate about coaching, people development, and customer experience
• Strong interpersonal and leadership skills
• Fluent in English (written and spoken)

Responsibilities

• Develop and implement annual and quarterly training plans aligned with brand objectives.
• Deliver engaging product, service, and brand training to retail teams.
• Ensure Beauty Advisors are equipped with product knowledge and selling skills.
• Uphold brand standards, storytelling, and artistry techniques across counters.
• Lead training sessions for new product launches and campaigns, translate materials.
• Conduct store visits to coach teams, identify gaps, and develop tailored plans.
• Track training effectiveness and its impact on sales; provide KPI insights.

Skills

Training delivery

Coaching

People development

Presentation skills

English fluency

Education

Bachelor's degree

Job description

LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

Position Overview

The Education Manager will be responsible for driving brand excellence through training and development of retail teams, ensuring consistent delivery of Charlotte Tilbury's brand DNA, product knowledge, and service standards. This role plays a key part in elevating customer experience and supporting commercial performance through strong education strategies.

Key Responsibilities

Training Strategy & Execution

• Develop and implement annual and quarterly training plans aligned with brand objectives
• Deliver engaging product, service, and brand training to retail teams
• Ensure all Beauty Advisors are fully equipped with product knowledge and selling skills

Brand & Service Excellence

• Uphold Charlotte Tilbury's brand standards, storytelling, and artistry techniques
• Ensure consistent and premium customer experience across all counters
• Drive service excellence through coaching and in-store support

New Launch & Campaign Training

• Lead training sessions for new product launches and campaigns
• Translate global training materials into locally relevant content
• Ensure retail teams are well-prepared to execute launches successfully

Field Coaching & Development

• Conduct regular store visits to coach and assess team performance
• Identify skill gaps and provide tailored development plans
• Support talent development and succession planning within retail teams

Performance Monitoring

• Track training effectiveness and its impact on sales performance
• Analyze KPIs and provide insights for continuous improvement
• Collaborate with sales team to align training with business needs

Stakeholder Management

• Work closely with marketing, retail, and HR teams
• Coordinate with regional/global education teams
• Act as key PIC for all education-related initiatives

Requirements

• Bachelor's degree in any related field
• Minimum 5-7 years of experience in training/education, preferably in beauty or luxury retail
• Strong knowledge of makeup artistry and beauty industry trends
• Excellent presentation and communication skills
• Passionate about coaching, people development, and customer experience
• Strong interpersonal and leadership skills
• Fluent in English (written and spoken)