Ecommerce Operations Intern: Returns & Logistics Support

Intrepid Asia; Jakarta Pusat; On-site; IDR 22,320,000 - 55,800,000; Full time

Job summary

Intrepid Asia in Jakarta is offering an Operations Intern role within our busy e-commerce logistics team. You will support returns, failed deliveries, and claims workflows across Shopee, Lazada, and other platforms, helping keep stock accurate and orders on track.

You will assist with daily reporting, data tracking, and small process improvements while learning from a regional team. The role suits someone with at least 6 months in warehouse operations, solid Excel skills, and a collaborative

Qualifications

• At least 6 months’ experience in warehouse operations.
• Knowledgeable in warehouse, ecommerce and logistics.
• Able to work as part of a team in a fast-paced and pressured environment.
• Proficient in MS Office, Excel & Outlook.
• Strong organizational skills with an analytical mind.
• Strong time management skills.

Responsibilities

• Track and monitor returns and failed deliveries across platforms (e.g., Shopee, Lazada, TikTok Shop).
• Maintain daily/weekly trackers for return status, outstanding returns, and claims raised versus pending.
• Monitor timelines for claims submission (lost or damaged items) and remind teams to submit on time.
• Support analysis on return rate, failure rate, and loss trends.
• Identify recurring issues in returns and propose process improvements.

Skills

Warehouse operations

Ecommerce & logistics

MS Office

Excel

Outlook

Time management

Analytical thinking

Teamwork

Tools

Inhouse systems

API integration

Job description

Intrepid Asia in Jakarta is offering an Operations Intern role within our busy e-commerce logistics team. You will support returns, failed deliveries, and claims workflows across Shopee, Lazada, and other platforms, helping keep stock accurate and orders on track.

You will assist with daily reporting, data tracking, and small process improvements while learning from a regional team. The role suits someone with at least 6 months in warehouse operations, solid Excel skills, and a collaborative