Operations Intern (E-Commerce Logistic)

Intrepid; Jakarta Pusat; On-site; IDR 33,480,000 - 55,800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance

Ample leave

Intrepid Academy training

Job summary

Intrepid Asia in Jakarta is seeking an Operations Intern to support the day-to-day e-commerce logistics workflow. You will monitor the order process from Seller Center to customer doorstep and assist in providing insights to keep operations running smoothly.

Join a fast-paced, multi-warehouse environment with API-integrated systems. You will work with regional teams on returns, claims, reporting, and process improvements to drive accuracy and speed.

Qualifications

• Minimum 6 months experience in warehouse operations.
• Familiarity with ecommerce and logistics.
• Ability to work in a fast-paced, high-pressure environment.
• Proficient in MS Office (Excel & Outlook).
• Strong organizational and analytical skills.
• Good time management.

Responsibilities

• Return & Failed Delivery Monitoring: Track returns and failed deliveries across platforms; ensure receipt at warehouse within SLA; flag delays.
• Claims Management: Monitor timelines for claims; remind submission; track statuses; maintain documentation.
• Reporting & Data Tracking: Maintain daily/weekly trackers; support analysis of return rate, failure rate, and loss trends.
• Process Improvement Support: Identify recurring issues; propose improvements; support ad-hoc operational projects.

Skills

Warehouse operations

Ecommerce logistics

MS Office (Excel/Outlook)

Analytical mind

Team player

Time management

Tools

Excel

Job description

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

Our Operations Team ensures that everything runs like clockwork behind the scenes—managing warehouse activities, inventory flow, and fulfilment with precision and efficiency. From stock accuracy to timely dispatch, the team plays a crucial role in delivering a seamless end-to-end eCommerce experience. With a strong focus on process, coordination, and control, Operations keeps our promises to customers and clients every single day.

The part you will play

Operations Intern is responsible for monitoring the order process flow from receiving orders in Seller Center to delivery at the customer’s doorstep. He/she will also assist in providing insights on day-to-day activities to help ensure smooth operations.

As the Operations Intern you will take charge of:

Return & Failed Delivery Monitoring

• Track and monitor all customer return and failed delivery orders across platforms (e.g., Shopee, Lazada, TikTok Shop)
• Ensure all return parcels are received at the warehouse within the expected SLA
• Flag any delays or discrepancies in return movement
• Liaise closely with the warehouse team to confirm receipt of returned items

Claims Management

• Monitor timelines for claims submission (lost or damaged return items)
• Remind Operations Executives to submit claims within platform deadlines
• Track claim statuses (submitted, approved, rejected)
• Maintain proper documentation for all claims

Reporting & Data Tracking

• Maintain daily and weekly trackers for return order status, outstanding returns, and claims raised versus pending
• Support analysis on return rate, failure rate, and loss trends

Process Improvement Support

• Identify recurring issues in returns such as delays, damages, or missing items
• Highlight operational gaps and propose improvements
• Support ad-hoc operational projects as needed

In return, you will be getting

• Operations in e-commerce is an incredibly dynamic field - marked by rapid replenishment cycles, tight fulfilment timelines, and major demand spikes during campaigns. Its fast-paced, challenging, and comes with an undeniable adrenaline rush!
• Intrepid partners with leading international brands across categories such as FMCG, fashion, and electronics - each with its own unique operational needs. With multi-warehouse and omni-channel fulfilment solutions, we create the ultimate operations playground. Its a complex, fast-paced environment with plenty to learn and tremendous satisfaction once mastered - offering strong potential for career growth and development.
• You don't have to manage everything in Excel, we run a lot of processes on our advanced inhouse systems and automate where we can. Many of our warehouses are fully API integrated. Of course, being precise and good with numbers will help in any system.
• As we are an international company, you will work with colleagues in country who 'own' running the daily operations and driving local improvement, supported by the senior expertise of our regional team to drive system innovation and process optimizations across countries, which creates a fantastic learning environment

What we are looking for - the ideal profile

• With at least 6 months’ experience in warehouse operations
• Knowledgeable in Warehouse, ecommerce and logistics.
• Must be able to work as part of the team in a fast paced and pressured environment
• Intermediate proficiency in MS Office, Excel & Outlook.
• Strong organizational skills with an analytical mind
• Strong time management skills.

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That's why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties