E-Commerce Operations Intern: Returns & Logistics

Intrepid; Jakarta Pusat; On-site; IDR 33,480,000 - 55,800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance

Ample leave

Intrepid Academy training

Job summary

Intrepid Asia in Jakarta is seeking an Operations Intern to support the day-to-day e-commerce logistics workflow. You will monitor the order process from Seller Center to customer doorstep and assist in providing insights to keep operations running smoothly.

Join a fast-paced, multi-warehouse environment with API-integrated systems. You will work with regional teams on returns, claims, reporting, and process improvements to drive accuracy and speed.

Qualifications

• Minimum 6 months experience in warehouse operations.
• Familiarity with ecommerce and logistics.
• Ability to work in a fast-paced, high-pressure environment.
• Proficient in MS Office (Excel & Outlook).
• Strong organizational and analytical skills.
• Good time management.

Responsibilities

• Return & Failed Delivery Monitoring: Track returns and failed deliveries across platforms; ensure receipt at warehouse within SLA; flag delays.
• Claims Management: Monitor timelines for claims; remind submission; track statuses; maintain documentation.
• Reporting & Data Tracking: Maintain daily/weekly trackers; support analysis of return rate, failure rate, and loss trends.
• Process Improvement Support: Identify recurring issues; propose improvements; support ad-hoc operational projects.

Skills

Warehouse operations

Ecommerce logistics

MS Office (Excel/Outlook)

Analytical mind

Team player

Time management

Tools

Excel

Job description

Intrepid Asia in Jakarta is seeking an Operations Intern to support the day-to-day e-commerce logistics workflow. You will monitor the order process from Seller Center to customer doorstep and assist in providing insights to keep operations running smoothly.

Join a fast-paced, multi-warehouse environment with API-integrated systems. You will work with regional teams on returns, claims, reporting, and process improvements to drive accuracy and speed.