Eco-Resort General Manager: Guest Experience & Ops

iNi ViE; Provinsi Bali; On-site; IDR 1,225,490,196 - 1,750,700,280; Full time

Job summary

iNi ViE is looking for a General Manager based in Karangasem, Bali. This role requires extensive experience in managing the daily operations of villas or boutique resorts, ideally with a focus on eco-living.

The candidate should possess strong leadership and crisis management skills, along with expertise in guest experience management and sustainable practices. A Bachelor's degree in Hospitality or Management is essential, and fluency in English is required.

Qualifications

• Minimum 5 years of experience as a General Manager or Senior Manager in villas or boutique resorts.
• Proven ability in strategic planning, budgeting, and financial reporting.
• Knowledge of sustainable practices, eco-tourism, and community engagement.
• Fluent in English (spoken & written), additional languages are a plus.

Responsibilities

• Manage daily operations including Front Office, Housekeeping, F&B, and Activities.
• Ensure excellent guest experience management, especially for international guests.
• Build and maintain a good network with local vendors and activity providers.

Skills

Guest experience management

Leadership

Crisis management

Team management

Strategic planning

Education

Bachelor’s degree in Hospitality or Management

Tools

Digital hospitality systems (PMS, channel manager)

Job description

iNi ViE is looking for a General Manager based in Karangasem, Bali. This role requires extensive experience in managing the daily operations of villas or boutique resorts, ideally with a focus on eco-living.

The candidate should possess strong leadership and crisis management skills, along with expertise in guest experience management and sustainable practices. A Bachelor's degree in Hospitality or Management is essential, and fluency in English is required.