E-Commerce Specialist

PT KAPIT MAS; Denpasar Barat; On-site; IDR 111,600,000 - 178,560,000; Full time

Job summary

Kapit Mas seeks a Marketplace / E-Commerce Specialist to manage and optimize marketplace operations across Tokopedia, Shopee, and TikTok Shop. You will handle product information, SKU setup in Odoo KMT, and content development to improve visibility and performance.

The role requires 3+ years in active seller account management, strong content creation skills, and the ability to coordinate with Sales and Warehouse teams. On-site in Bali, jewelry sector.

Qualifications

• 3+ years managing active seller accounts on Tokopedia, Shopee, or TikTok Shop with GMV evidence.
• Experience in seller operations: listings, promotions, Q&A, reviews.
• Proficient content creation for product pages and marketplace SEO.
• Able to analyze GMV, conversion rate and impressions.

Responsibilities

• Develop PK documentation for each product with technical info and differentiation.
• Create and manage product SKUs in Odoo KMT per coding standards.
• Develop product content: descriptions, specs, use cases, photography briefs.
• Optimize listings and SEO across Tokopedia, Shopee, TikTok Shop.
• Monitor performance metrics and prepare monthly reports.
• Coordinate order fulfillment with Stock/Warehouse Officer.
• Manage customer reviews and responses across platforms.
• Enter orders into Odoo KMT Sales Module when connectors are inactive.

Skills

Marketplace management

GMV optimization

Product content creation

SEO for marketplaces

Odoo or ERP familiarity

Excel/Google Sheets

Collaboration with teams

Education

D3 or Bachelor’s degree in Marketing/IT/Related

Tools

Odoo

Canva/Adobe

Job description

About the Role

Kapit Mas Trading (KMT) is looking for a Marketplace / E-Commerce Specialist to manage and optimize our marketplace operations across Tokopedia, Shopee, and TikTok Shop.

This role is responsible for managing product information and SKU setup, creating product content, optimizing marketplace listings, monitoring commercial performance, and coordinating order fulfillment. You will work closely with the Business Operations Lead and internal teams to ensure accurate product information, strong marketplace visibility, and efficient day-to-day e-commerce operations.

Key Responsibilities

Develop and maintain Product Knowledge (PK) documentation for each product, including technical information, use cases, and product differentiation.

Create and manage product SKUs in Odoo KMT according to established coding standards.

Develop product content, including descriptions, technical specifications, use cases, and product photography briefs.

Optimize product listings and SEO across Tokopedia, Shopee, and TikTok Shop.

Monitor marketplace performance, including GMV, conversion rate, ranking, and visibility, and prepare monthly reports.

Manage marketplace orders and coordinate fulfillment with the Stock / Warehouse Officer.

Manage customer reviews and responses across marketplace platforms.

Enter marketplace orders into the Odoo KMT Sales Module when connector integration is not yet active.

Qualifications

Diploma (D3) or Bachelor's Degree (S1) in Marketing, Communication, Business, Information Technology, Computer Science, or a related field.

Minimum 3 years of experience managing active seller accounts on Tokopedia, Shopee, or TikTok Shop, with evidence of GMV performance.

Strong hands‑on experience in seller account operations, including listings, promotions, Q&A, and customer reviews.

Able to create persuasive product content and optimize marketplace SEO through keywords, titles, and descriptions.

Able to analyze basic marketplace performance metrics, including GMV, conversion rate, and impressions.

Proficient in basic Microsoft Excel / Google Sheets and able to coordinate order fulfillment.

Must have a portfolio of marketplace accounts or product listings previously managed.

Creative in content writing and product presentation, detail‑oriented, result‑oriented, and able to work independently.

Strong written communication and ability to collaborate with Sales, Warehouse, and Business Operations teams.

Curious about digital trends and marketplace developments.

Experience with Odoo or other e-commerce ERP platforms, basic graphic design (Canva/Adobe), jewelry or precious metal products, TikTok Live/short‑form video, and Product Knowledge documentation is preferred.

Experience in jewelry, fashion, or B2B industries with a measurable GMV growth track record is an advantage.

Your application will include the following questions:

• Are you willing to relocate for this role?

Kapit Mas is a Foreign Company From New Zealand. PT. Kapit Mas combines international best practice standards for jewelry manufacturing with a customer service‑oriented, quality control system‑based approach. PT. Kapit Mas is fully integrated in the production process and does not subcontract or use vendors.

Kapit Mas owns a fully equipped Jewellery Manufacturing facility managed under international standards, and masters all the latest production technologies. We specialize in Silver, Bronzes and Gold jewelry and can produce any kind of design.

Kapit Mas is a Foreign Company From New Zealand. PT. Kapit Mas combines international best practice standards for jewelry manufacturing with a customer service‑oriented, quality control system‑based approach. PT. Kapit Mas is fully integrated in the production process and does not subcontract or use vendors.

Kapit Mas owns a fully equipped Jewellery Manufacturing facility managed under international standards, and masters all the latest production technologies. We specialize in Silver, Bronzes and Gold jewelry and can produce any kind of design.