E-Commerce Manager

Grand Kesambi Resort and Villa; Provinsi Bali; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

Grand Kesambi Resort and Villa in Bali seeks an experienced E-Commerce Manager to oversee online sales across OTAs and the direct booking engine. You will optimize channels like Booking.com, Agoda, Expedia, and Traveloka, and collaborate with the Revenue team on pricing to maximize occupancy and RevPAR.

You will ensure rate parity, content updates, and regular performance reporting while building strong relationships with OTA Market Managers and planning digital promotions to boost visibility

Qualifications

• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field.
• Minimum 2-3 years of proven experience in a similar role in hospitality.
• Deep understanding of OTA ecosystems, Channel Managers, PMS, and CRS.
• Strong analytical skills with yield & revenue management focus.
• Professional fluency in English (spoken and written).
• Excellent communication, negotiation, and cross-functional leadership.

Responsibilities

• Manage and optimize all OTA channels (Booking.com, Agoda, Expedia, Traveloka, Tiket.com, etc.) and the direct web booking engine.
• Develop and execute yield management and dynamic pricing strategies with Revenue to maximize RevPAR and occupancy.
• Ensure rate parity, room availability, and regular content updates across digital platforms.
• Analyze market trends, competitor strategies, and online sales performance via weekly/monthly reports.
• Plan and execute digital promotions and OTA campaigns to boost visibility and bookings.
• Maintain strong relationships with Market Managers across OTA partners.

Skills

Strategic thinking

E-commerce

OTA knowledge

Analytics

Yield management

Leadership

Negotiation

English fluency

Education

Bachelor's degree in Hospitality Management

Job description

We are looking for an experienced, strategic, and results-driven E-Commerce Manager to oversee and optimize our online sales channels, with a strong focus on Online Travel Agents (OTAs) and digital distribution platforms.

Key Responsibilities:

Manage and optimize all OTA channels (Booking.com, Agoda, Expedia, Traveloka, Tiket.com, etc.) and the direct web booking engine.

Develop and execute yield management and dynamic pricing strategies alongside the Revenue team to maximize RevPAR and occupancy.

Ensure rate parity, room availability, and regular updates of content, visual assets, and descriptions across all digital platforms.

Analyze market trends, competitor strategies, and online sales performance through weekly and monthly analytical reports.

Plan and execute digital promotions, strategic OTA campaigns, and visibility boosts across all online sales channels.

Maintain strong, professional relationships with Market Managers across all key OTA partners.

Qualifications & Requirements:

Bachelor's Degree in Hospitality Management, Marketing, Business Administration, or a related field.

Minimum 2-3 years of proven experience in a similar role (E-Commerce Manager / Assistant Manager) specifically within the hospitality industry (Hotels/Resorts/Villas).

In-depth understanding of the OTA ecosystem, Channel Managers, Property Management Systems (PMS), and Central Reservation Systems (CRS).

Strong analytical skills with a solid foundation in Yield & Revenue Management and a target-driven mindset.

Professional fluency in English (both spoken and written).

Excellent communication, negotiation, and cross-functional leadership skills.