eCommerce & Digital Strategy Manager

Kempinski Hotels; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Kempinski Hotels, Jakarta, is seeking an eCommerce & Digital Strategy Manager to lead the hotel's online presence and digital distribution. The role focuses on optimizing the website as the priority channel, managing the hotel’s online platforms and digital campaigns.

The position requires driving performance across brand.com and third‑party portals, with responsibility for content accuracy, traffic acquisition, and conversion optimization in line with corporate guidelines.

Responsibilities

• Ensure the accuracy of property content and presentation on all digital platforms and third‑party portals where the hotel is listed.
• Report, analyse and act upon brand.com statistics and KPIs to drive performance.
• Responsible for reaching targeted website sales and revenue share.
• Optimise the traffic acquisition strategy and conversion rate.
• Ensure consistent brand delivery through social and digital channels in line with corporate guidelines.
• Support the implementation of strategies and projects from the brand and its regional and corporate offices.
• Take ownership of the hotel’s online presence and its representation across all digital platforms.

Job description

eCommerce & Digital Strategy Manager

Department: Digital Strategy & Web

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

Description

Manage the hotel’s website and position it as the priority channel of electronic distribution, manage the hotel’s online platforms and digital media campaigns and optimise the hotel’s overall digital presence.

Key Responsibilities

• Ensure the accuracy of property content and presentation on all digital platforms, aswell as third-party portals and websites where the hotel is listed and distributes inventory
• Report, analyse and act upon brand.com statistics and constantly come up with strategies to enhance performance and Key Performance Indicators (KPIs)
• Responsible for reaching the targeted website sales and revenue share
• Optimise the traffic acquisition strategy and conversion rate
• Ensure consistent brand delivery through social and digital channels in line with corporate guidelines
• Support the implementation of the strategies and projects of the brand and its regional and corporate offices
• Take ownership of the hotel’s presence online and its representation across all digital platforms