Manager, Business Development, Hotels, Bali

Klook; Provinsi Bali; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Klook in Bali, Indonesia seeks an experienced Business Development / Account Manager to build and maintain strategic hotel partnerships, drive growth, and negotiate contracts.

You will collaborate with marketing, operations, finance, and customer service to optimize inventory, pricing, and exclusive offers, backed by data-driven decision making.

Qualifications

• Experience building and managing partner relationships, preferably in OTA/travel/e-commerce
• Strong business sense, data-driven, and operationally focused
• Proven track record in partner growth and contract negotiation
• Excellent problem-solving, self-motivated and goal-oriented
• Globally-minded and collaborative with diverse teams

Responsibilities

• Account Management: Build and maintain strong relationships with hotel partners, develop long-term strategic plans, and provide training and support to maximize their sales performance.
• Optimization: Ensure competitive pricing, optimized inventory, and exclusive offers to deliver exceptional travel experiences and maintain a market-leading position.
• Acquisition: Identify and onboard a diverse range of hotels, from budget accommodations to high-tier properties, ensuring alignment with market demand and seamless integration of hotel offerings.
• Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
• Market Intelligence: Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
• Operations: Support process improvements to enhance team efficiency and performance.

Skills

Account Management

Acquisition

Market Intelligence

Coordination

Operations

Analytical skills

Negotiation

Job description

• Account Management: Build and maintain strong relationships with hotel partners, develop long-term strategic plans, and provide training and support to maximize their sales performance.
• Optimization: Ensure competitive pricing, optimized inventory, and exclusive offers to deliver exceptional travel experiences and maintain a market-leading position.
• Acquisition: Identify and onboard a diverse range of hotels, from budget accommodations to high-tier properties, ensuring alignment with market demand and seamless integration of hotel offerings.
• Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
• Market Intelligence: Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
• Operations: Support process improvements to enhance team efficiency and performance.
• Analytical Skills: Aptitude for interpreting market data and analyzing market trends, competitor updates, and account management metrics is valuable for making informed decisions, identifying new opportunities for business growth and prioritization of resources.

What you’ll need:

• Minimum 4-6 years experience in Business Development / Account Management, preferably in OTA / Travel related industries / E-commerce
• Proven track record in partner account growth and contract negotiation
• Strong commercial sense. Operational excellence mind-set and data driven
• Excellent problem-solving skills. Confident, self-motivated and goal-oriented
• Globally-minded and comfortable working with people from different cultural backgrounds
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.