Duty Manager — Luxury Hotel Operations & Guest Experience

Alila Hotels; Provinsi Bali; On-site; IDR 90,000,000 - 160,000,000; Full time

Job summary

Alila Seminyak is seeking a Duty Manager responsible for general management and security within the hotel. You will play multiple roles, from information provider to problem solver, ensuring exceptional guest service and safe, smooth operations across front office, housekeeping, and F&B.

The ideal candidate brings leadership, strong communication, and experience in 5-star luxury hotels, with fluency in Bahasa Indonesia and English, and the ability to work nights and weekends.

Qualifications

• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Relevant experience in 5star luxury hotels or luxury resorts
• Knowledge of hotel operations and industry trends.
• Ability to work flexible hours, including nights and weekends.
• Fluent in Bahasa Indonesia and English (spoken and written).

Responsibilities

• Ensure a high level of guest satisfaction by addressing guest concerns and resolving issues promptly.
• Oversee the check-in and check-out process, ensuring efficiency and accuracy.
• Handle VIP guests and special requests.
• Supervise and coordinate the activities of hotel staff during the shift.
• Assign tasks and responsibilities to staff members.
• Provide training and guidance to new and existing staff.
• Monitor and ensure the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage.
• Participate in inventory management and control.
• Ensure adherence to brand standards and quality benchmarks.
• Implement and uphold the hotel's policies and procedures.
• Conduct regular inspections to maintain cleanliness and quality standards.

Skills

Leadership

Communication

Problem-solving

Hotel operations knowledge

Flexible schedule

Bahasa Indonesia

English

Job description

Alila Seminyak is seeking a Duty Manager responsible for general management and security within the hotel. You will play multiple roles, from information provider to problem solver, ensuring exceptional guest service and safe, smooth operations across front office, housekeeping, and F&B.

The ideal candidate brings leadership, strong communication, and experience in 5-star luxury hotels, with fluency in Bahasa Indonesia and English, and the ability to work nights and weekends.