Duty Manager - Amanjiwo

Aman Group; Kota Magelang ꦏꦸꦛꦩꦒꦼꦭꦁ; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Amanjiwo, part of Aman Group, seeks a Duty Manager to oversee resort operations during shifts, ensuring a seamless and personalized guest experience. The incumbent will lead guest-facing departments, address VIP needs, and maintain luxury service standards across the property.

The role requires prior duty manager or similar leadership experience in luxury hospitality, with Mandarin proficiency considered an asset.

Qualifications

• Previous experience as Duty Manager or similar operational leadership role in luxury hotel or resort.
• Proficiency in Mandarin is an advantage.
• Strong leadership, communication and interpersonal skills.

Responsibilities

• Oversee daily resort operations during the assigned shift and ensure smooth service delivery.
• Act as Manager on Duty and provide leadership across guest-facing departments.
• Engage with VIP guests, travel advisors, and key stakeholders to personalize guest experiences.
• Handle guest concerns and service recovery with professionalism and sound judgment.
• Ensure adherence to Aman’s luxury service standards, policies, and procedures.
• Lead collaboration across departments to resolve operational matters and safeguard guest satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Guest service

Decision-making

Job description

**Location Overview** Join our team in Amanjiwo. Named ‘Peaceful Soul’ for the serenity of its setting in Central Java’s heartland, Amanjiwo overlooks the Unesco World Heritage Site of Borobudur, the largest temple complex in the world. With the site fully reopen yet still void of crowds, the opportunity to experience this spiritual setting in its purest form awaits, with the resort offering privileged access. Perfectly placed for exploring the region’s historic and natural attractions, or for simply relaxing in blissful surroundings, Amanjiwo cascades from a lofty rotunda down the hillside to a magnificent pool, effortlessly balancing cultural discovery with peace and restoration.The Duty Manager is responsible for overseeing the daily operations of the resort during assigned shifts, ensuring that every guest enjoys a seamless, personalized, and exceptional Aman experience. As the Manager on Duty (MOD), the Duty Manager provides visible operational leadership, coordinates guest-facing departments, and ensures the consistent delivery of Aman’s luxury service standards. **Key Responsibilities:*** Oversee daily resort operations and ensure smooth service delivery throughout the assigned shift.* Act as the Manager on Duty and provide leadership and support across guest-facing departments.* Personally engage with VIP guests, travel advisors, and key stakeholders to ensure a highly personalized experience.* Handle guest concerns, service recovery, and operational challenges with professionalism and sound judgment.* Ensure adherence to Aman’s luxury service standards, policies, and procedures.* Maintain close communication and collaboration across departments to resolve operational matters efficiently.* Safeguard guest privacy, comfort, safety, and overall satisfaction at all times.* Make timely decisions and take appropriate action in situations requiring immediate operational attention.* Lead by example and foster a culture of genuine hospitality, teamwork, and service excellence.**Requirements:*** Previous experience in a Duty Manager, or similar operational leadership role within a luxury hotel or resort.* Proficiency in Mandarin is an advantage.* Strong leadership, communication, and interpersonal skills.* Excellent decision-making and problem-solving abilities.* Strong understanding of luxury hospitality and personalized guest service.* Ability to remain calm, professional, and composed in high-pressure situations.