Duty Manager

Balinest Villa Management; Tabanan; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Balinest Villa Management mencari Duty Manager untuk mengawasi operasi harian resor di Bali. Anda akan memimpin tim lintas departemen, antara Front Office, Housekeeping, dan Maintenance, guna menjaga kelancaran layanan dan kepuasan tamu.

Posisi ini menuntut kemampuan mengelola masalah operasional, menangani keluhan tamu, memantau kinerja staf, serta memastikan kamar, vila, dan area publik selalu bersih dan memenuhi standar perusahaan.

Job description

Oversee daily resort operations to ensure everything runs smoothly.

Supervise and coordinate staff across different departments, including Front Office, Housekeeping, and Maintenance.

Ensure high standards of guest service and satisfaction.

Handle guest complaints, requests, and operational issues professionally.

Monitor staff performance, attendance, and discipline.

Ensure rooms, villas, and public areas are well-maintained and meet company standards.

Coordinate with department heads and management to resolve operational issues.

Prepare operational reports and provide regular updates to management.

Ensure company policies, procedures, and service standards are followed.

Assist management in improving operational efficiency and maintaining service quality.

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Duty Manager?
• Kualifikasi mana yang kamu miliki?