Duty Manager

AccorHotel; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Discounted Accor rates

Career development programs

Global opportunities

CSR and ESG initiatives

Job summary

Novotel Bali Ubud Resort, part of the Accor network, is seeking a Duty Manager/Front Office leader to ensure smooth guest experiences and efficient Front Office operations. The role involves overseeing Front Desk, Bell, Guest Experience and Cashier functions, coordinating with departments, and maintaining SOPs.

Ideal candidates have hospitality education, prior Team Leader or Duty Manager experience, and fluency in English. Opportunities for growth within Accor properties across the world.

Qualifications

• Diploma or degree in hospitality or related field.
• Previous experience as a Team Leader or Duty Manager.
• Computer literate (Windows) and Opera Cloud PMS; aptitude for new technologies.
• Fluent in English; other foreign languages preferable.
• Strong leadership capabilities for handling unexpected situations.

Responsibilities

• Ensure smooth functioning and welfare of all guests.
• Oversee Front Desk, Bell operations, Guest Experience and Cashier.
• Coordinate with other departments for smooth operations.
• Maintain cleanliness of Front Office areas (Lobby, reception, etc.).
• Interact with guests to understand and meet their requirements.
• Adhere to SOPs and policies; check in-house guest outstanding balances daily.
• Maintain Reception/Information Log Book and prompt mail delivery.
• Coordinate VIP room inspections with Housekeeping; handle problems promptly.
• Ensure efficient check-in/check-out; respond to inquiries and follow up.

Skills

Fluent English

Leadership

Guest service focus

Education

Diploma or Degree in hospitality

Tools

Windows

Opera Cloud PMS

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Nestled in the heart of Bali, the world's favorite island destination, Novotel Bali Ubud Resort offers an unparalleled experience combining the rich Balinese cultural and artistic heritage with the natural beauty and tranquility.

Primary Responsibilities

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
• Responsible for Front Desk, Bell operations, Guest Experience and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office i.e; Lobby, drop off area, reception, stairs and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

• Adhere to the Standard Operating Procedures & policies.
• Check outstanding of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• Reception / Information Log Book
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Ensure all V.V.I.P room inspection in coordination with Housekeeping Department.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Conduct briefing for all heartist team members.

Qualifications

• Diploma or Degree preferably in hospitality or related field
• Previous experience as a Team Leader or Duty Manager
• Computer literate (Windows environment), PMS (Opera cloud), andan aptitude for new technologies
• Fluent in English, other foreign languages are preferable
• Leadership capabilities and experiences in facing unpredicted situations

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.