Director of Collections & Recovery Strategy

Home Credit Indonesia; Jakarta Pusat; On-site; IDR 1,200,000,000 - 2,000,000,000; Full time

Job summary

Home Credit Indonesia is seeking a senior leader to head Collections Operations, driving end-to-end collections campaigns, efficiency improvements, and strategic initiatives across internal teams and external partners. The role requires strong leadership of large teams, experience with field and legal collections, and a track record of meeting aggressive targets.

The ideal candidate demonstrates excellent English communication, strategic vision, and the ability to thrive in a fast-paced, agile

Qualifications

• 10+ years experience in Collection Operations and Strategy.
• Strong leadership with large teams.
• Good written and spoken English.
• Ability to work in a target-driven, fast-paced, agile environment.

Responsibilities

• Manage pre-due and early collections campaigns to drive efficiency.
• Build and manage internal and external field/late collection processes to deliver targeted recovery rates, and manage legal collection strategies and processes including debt sale.
• Drive ongoing plan to improve overall efficiency and recovery performance.
• Manage and develop Collection team, external agencies, legal recovery, analytics/reporting, collection strategies & processes and Training/Quality and ensure every team meets the objective.
• Headcount planning and budget of Collection department.
• Collaborate with HR, IT and Ops to ensure manpower and technical capacities readiness.
• Regular audit of collection processes to deliver stabilization, control mechanisms into the processes for startup and fraud prevention in late collection and enhance collection reporting.
• Active participation in roll out of new collection system and ensure its stabilization in ongoing development of collection technology.

Skills

Leadership

Team management

English communication

Job description

Home Credit Indonesia is seeking a senior leader to head Collections Operations, driving end-to-end collections campaigns, efficiency improvements, and strategic initiatives across internal teams and external partners. The role requires strong leadership of large teams, experience with field and legal collections, and a track record of meeting aggressive targets.

The ideal candidate demonstrates excellent English communication, strategic vision, and the ability to thrive in a fast-paced, agile