Direct Contract, Account Services Staff, Operations

China, Beijing Branch; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

DBSI T&O, Jakarta Head Office, seeks a professional to manage static data maintenance with precision and speed, supporting central operations and technology across the bank. The role is based in Jakarta on a fixed-term contract and full-time status.

You will perform daily account maintenance, support UAT for account services, and ensure strict compliance with SOPs, internal policies, and external regulations.

Qualifications

• End-to-end static data maintenance with 100% accuracy and good speed.
• Perform daily account maintenance as requested by BU or other department.
• Support UAT related to account services and participate in process improvement projects.
• Maintain daily operation controls, email tracking, and DWOR.
• Provide leave cover for unavailable CB Account Services staff.
• Escalate problems/issues to supervisor promptly.
• Comply with mandatory regulations (SOP, SLA, Code of Conduct, OJK/BI regulations, DBSI rules).
• Maintain good relationships with other departments, BUs, branches, and teams within T&O.

Responsibilities

• Execute daily account maintenance as requested by business units.
• Assist in UAT testing and process improvement initiatives.
• Ensure compliance with internal and external regulations.
• Coordinate with other departments and branches to maintain data integrity.

Job description

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Job Description

• Capable to do 'end to end' process of Static Data Maintenance with 100% accuracy at good speed
• Capable to perform daily account maintenance requested by BU or other department.
• Support any kind of UAT related with account services and actively involved in Process of Improvement project
• Perform good control on daily operation, email tracking, and DWOR
• Perform back up as leave cover for unavailable staff within CB Account Services
• Timely problems/issues escalation to supervisor/higher management
• Comply with all internal mandatory regulation, such as block leave regulation and training requirement
• Posses a good control and always comply with internal/external regulation (SOP, SLA, Code of Conduct, OJK/BI regulation, DBSI internal regulation, etc)
• Maintain good relationship with other department, Business Unit, Branches, and other team within T&O

Location:

Jakarta Head Office

Schedule:

Contract (Fixed Term)

Employee Status:

Full time