Digital Banking Kiosk Manager

PT Bank SMBC Indonesia Tbk; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Bank SMBC Indonesia Tbk is seeking a results-driven Business Manager to drive kiosk performance, lead a 9–12 person team, and enhance customer journeys in retail banking. You will coach Digital Banking Advisors, ensure high service standards, and push digital adoption to improve funding and cross-selling metrics.

The role requires strong leadership, strategic thinking, and the ability to work in a fast-paced, target-driven environment while maintaining strict compliance and risk controls.

Qualifications

• Bachelor's Degree (S1) required for the role.
• Minimum 3 years in a leadership role within financial services.
• Proven experience leading a team of 9-12 employees.
• Strong customer service orientation with a sales mindset.
• Excellent verbal and written communication and relationship-building.
• Solid knowledge of retail banking products and digital journeys.
• Ability to drive digital adoption and operate in a fast-paced environment.

Responsibilities

• Drive business performance by hitting NTB, funding, cross-sell, conversion, and revenue targets across kiosks.
• Manage sales through pipeline monitoring, customer engagement, follow-up, and deal closure.
• Lead, coach, and develop Digital Banking Advisors and Assistants to maximize team productivity.
• Ensure excellent customer experience through needs-based solutions and high service standards.
• Maintain SOP compliance and monitor risk while updating dashboards and taking corrective actions as needed.

Skills

Leadership

Sales-driven mindset

Customer service

Communication skills

Interpersonal skills

Analytical thinking

Problem solving

Retail banking knowledge

Education

Bachelor's Degree (S1)

Job description

• Drive business performance by achieving NTB, Funding, Cross-Sell, Conversion, and Revenue targets across assigned kiosks.
• Execute sales management through effective pipeline monitoring, customer engagement, follow-up, and deal closure activities.
• Lead, coach, and develop Digital Banking Advisors and Assistants to maximize team performance and productivity.
• Ensure excellent customer experience through proactive engagement, needs-based solutions, and high service standards.
• Maintain compliance with SOPs, risk, and regulatory requirements while monitoring performance dashboards and implementing corrective actions as needed.

Requirements

• Bachelor's Degree (S1)
• Minimum 3 years of experience as a Business Manager, Branch Manager, or similar leadership role within the financial services industry.
• Proven experience leading and managing a team of 9-12 employees.
• Professional appearance with a high level of energy, strong customer service orientation, and sales-driven mindset.
• Excellent interpersonal and relationship-building skills.
• Strong verbal and written communication skills.
• Good understanding of retail banking/financial products and services, including funding, investment, lending, and other related products.
• Solid knowledge of digital products, services, and customer journeys, with the ability to drive digital adoption.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and target-oriented environment.